Senior UX Researcher – Freelance

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📋 Description

• Contributing to Client's product strategy and helping define the future of their merchant service.
• Exploring complex, ambiguous problem spaces in partnership with the team to understand opportunities and chart a path forward.
• Influencing the team's approach to product development, shaping both the organization and its processes.
• Designing and running studies using a broad range of qualitative and quantitative methods — including interviews, contextual inquiry, diary studies, and survey design.
• Using AI-powered tools to accelerate synthesis, pattern recognition, and the delivery of insights at scale.
• Improving the experience of millions of Client's merchants every day.

🎯 Requirements

• 6+ years of demonstrable experience in UX research, product research, or a related field.
• Strong command of both qualitative and quantitative research methods (interviews, surveys, diary studies, contextual inquiry, etc.).
• Proven ability to independently define research questions, select methods, execute studies, and synthesize findings.
• Track record of product features and innovations that launched as a direct result of research contributions.
• Experience working with merchants, restaurants, or similar B2B audiences.
• Excellent verbal and written communication skills; strong storytelling and ability to present complex findings simply.
• Active use of AI tools to support research workflows (synthesis, pattern recognition, insight delivery).
• Strategic thinking and strong ability to build cross-functional partnerships.
• Prior experience at a marketplace-based company.
• MA/MS or PhD in HCI, Cognitive or Experimental Psychology, Sociology, Anthropology, Design, or a related field.
• Experience working across multiple audience types within a marketplace (Merchant + Consumer context).

🏖️ Benefits

• 100% remote work,
• work with an experienced team of developers and designers, and continuous development of your hard and soft skills,
• a mentor who will assist you during your first days,
• project-based, preferably long-term collaboration on challenging products (FinTech, B2B software, E-commerce and more).

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