Senior UX Researcher, Designer

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📋 Description

• Lead UX research and design activities throughout the product lifecycle, including discovery, problem framing, research planning, synthesis, ideation, prototyping, validation, delivery, and continuous improvement
• Plan and conduct qualitative and quantitative research to understand user needs, behaviors, workflows, pain points, and decision-making contexts
• Translate research findings into actionable insights, product recommendations, design direction, and requirements
• Design and evaluate user experiences for AI-enabled products, including LLM-based applications, agentic systems, intelligent automation workflows, and human-in-the-loop decision-support solutions
• Create and maintain UX artifacts, including personas, journey maps, service blueprints, workflow models, wireframes, prototypes, usability reports, and design specifications
• Collaborate with product managers, engineers, data scientists, clinicians, and business stakeholders
• Contribute to rapid experimentation, iterative delivery, measurement, and continuous learning within small agile teams
• Provide leadership in ambiguous environments and influence product direction through data- and research-driven insights
• Mentor UX professionals and cross-functional team members
• Advocate for accessibility, usability, ethical AI principles, and human-centered design

🎯 Requirements

• Bachelor's or Master's degree in Human-Computer Interaction (HCI), Psychology, Design, Cognitive Science, Human Factors, or a related discipline
• 10+ years of experience in UX research, product design, usability evaluation, and user-centered design for complex digital products
• Proven ability to independently lead end-to-end UX initiatives from discovery through implementation and ongoing optimization
• Strong expertise in qualitative and quantitative research methodologies, including interviews, contextual inquiry, usability testing, surveys, workflow analysis, and research synthesis
• Demonstrated proficiency in interaction design, information architecture, wireframing, prototyping, visual communication, and design systems
• Experience partnering with multidisciplinary teams across product management, software engineering, data science, clinical operations, and business functions
• Strong communication, stakeholder management, facilitation, and storytelling capabilities, with the ability to influence decisions through evidence-based recommendations
• Proficiency with modern UX and AI-enabled productivity tools, including [REDACTED], [REDACTED], [REDACTED], [REDACTED], AI-assisted research synthesis platforms, and related technologies
• Strong analytical thinking and problem-solving abilities
• French and English are used in the posting; no language is explicitly stated as required

🏖️ Benefits

• Incentive plans, bonuses, and/or other forms of compensation may be offered
• Health and wellness benefits
• Other benefits
• Disability accommodations available throughout the recruitment process

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