Senior UX Researcher, Consumer Product

[REDACTED] is a community of communities. It's built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, [REDACTED] users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, [REDACTED] is one of the internet's largest sources of information. For more information, visit [REDACTED].

As a Senior UX Researcher, Consumer Product, you will lead research that helps shape [REDACTED]'s core consumer experiences. You will study how people discover, consume, participate in, and contribute to communities across [REDACTED], uncovering the motivations, behaviors, barriers, and opportunities that influence meaningful engagement.

In this role, you will partner closely with product, design, engineering, data science, and other cross-functional teams to identify user needs, inform product strategy, and guide high-impact product decisions. Your work will help teams better understand how people experience [REDACTED] today and where there are opportunities to make the platform more useful, engaging, and welcoming.

The ideal candidate is a senior product researcher with strong qualitative expertise, mixed-methods fluency, and a track record of influencing product direction in complex consumer product areas. You should be comfortable leading foundational and evaluative research, connecting insights to product and behavioral signals, and translating ambiguous user needs into clear, actionable recommendations.

Responsibilities

• Lead high-impact foundational, generative, and evaluative research that informs strategy for [REDACTED]'s consumer product experiences.
• Investigate user behaviors, motivations, and needs across key discovery, consumption, engagement, and contribution experiences.
• Design and execute rigorous qualitative research, including interviews, usability studies, concept testing, diary studies, and other methods appropriate to the product question.
• Integrate qualitative insights with quantitative signals, behavioral data, surveys, experimentation, and product metrics to develop a holistic understanding of user behavior.
• Partner closely with product, design, engineering, data science, and other cross-functional teams to shape roadmaps, identify opportunities, and influence product direction.
• Communicate research findings through clear narratives, actionable recommendations, and compelling storytelling tailored to cross-functional partners and leadership audiences.
• Proactively identify research opportunities across a broad product area and help teams connect user insights to product impact.

Required Qualifications

• Master's degree, Ph.D., or equivalent experience in Human-Computer Interaction, Psychology, Behavioral Science, Sociology, Cognitive Science, Statistics, Computer Science, or a related field.
• 6+ years of experience conducting consumer-focused UX research, preferably as an embedded researcher on a product team.
• Deep expertise in qualitative research methods and strong judgment about when to apply different methods across the product development lifecycle.
• Fluency with mixed-methods research, including the ability to connect qualitative insights with quantitative data, product metrics, survey findings, or experimentation results.
• Demonstrated experience influencing product strategy and driving product or user experience impact through research.
• Strong product sense, including comfort working with engagement metrics, experimentation, tradeoffs, and ambiguous product questions.
• Excellent communication and storytelling skills, with the ability to synthesize complex findings into clear recommendations for cross-functional and leadership audiences.
• Ability to work independently, manage multiple priorities, and adapt as product and business needs evolve.

Benefits:

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave

Pay Transparency:

This job posting may span more than one career level.

In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, [REDACTED] offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit [REDACTED].

To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base salary range for this position is:

$167,500—$234,500 USD

In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.

During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors.

[REDACTED] is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. [REDACTED] is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Originally posted on [REDACTED]