Senior UX Researcher – 6-Month Contract

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📋 Description

• Partner with Product and UX Design on project, opportunity, and ideation discovery plans
• Identify customers and stakeholders and recommend appropriate research methodologies
• Lead end-to-end research, including participant recruitment, discussion guide development, study facilitation, analysis, synthesis, and findings sharing
• Conduct surveys, in-depth interviews, remote feedback, usability testing, and prototype-based research
• Conduct user outreach, use-case discovery, persona and journey mapping, validation, and usability studies
• Translate customer feedback and research data into actionable insights and product strategy and design recommendations
• Lead or participate in workshops
• Communicate strategic research decisions and outcomes to leadership and stakeholders
• Provide project leadership to researchers and designers
• Collaborate with subject matter experts, Customer Success, Data Science, and Customer Insights to strengthen understanding of personas, journeys, and use cases and promote research best practices

🎯 Requirements

• 5+ years of experience as a UX researcher or in a similar customer-focused research role
• Bachelor’s degree in psychology, statistics, human-computer interaction, information systems, or a related field
• Ability to create research strategy and discovery plans
• Ability to develop discussion guides, select methodologies, conduct interviews and studies, and analyze and synthesize findings
• Strong qualitative and quantitative research skills
• Experience with [REDACTED], [REDACTED], [REDACTED], [REDACTED], [REDACTED], [REDACTED], or similar tools
• Strong written and verbal communication skills
• Ability to travel to customer sites approximately four times per year
• Experience using AI tools such as [REDACTED] and [REDACTED]
• Experience researching healthcare, medical, regulated, payer, acute-care, or financial applications preferred
• Experience collaborating in [REDACTED] and [REDACTED] preferred
• Ability to collaborate across Product, UX Design, Engineering, Customer Success, Data Science, Customer Insights, and internal subject matter experts preferred

🏖️ Benefits

• Flexibility
• Growth opportunities
• Meaningful work
• In-office events including onboarding, team events, and semi-annual or annual team meetings
• Total rewards package information available from recruiter
• Reasonable accommodations available upon request
• AI training and development investment

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