Senior UX Designer

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📋 Description

• Map complete customer journeys, identifying all digital and physical touchpoints.
• Analyze experience and user behavior metrics (NPS, CSAT, CES, usage data) to identify friction points and opportunities.
• Propose improvements that go beyond digital channels, considering customer service, communication, and internal processes.
• Develop personas and archetypes based on real data and user research.
• Create service blueprints, journey maps, and omnichannel experience frameworks.
• Act strategically in defining initiatives that impact customer satisfaction, engagement, and retention.
• Conduct qualitative and quantitative research to identify pain points, needs, and opportunities.
• Create wireframes, interactive prototypes, and interface specifications for web and mobile products.
• Plan and run usability tests, validating hypotheses with real users.
• Develop, evolve, and maintain design systems and component libraries.
• Collaborate with Product Managers, Developers, and business stakeholders.

🎯 Requirements

• Solid experience in UX Design, UX Strategy, or Product Design.
• Experience in companies in the financial market, especially within the investments sector.
• Background in journey mapping, service design, and omnichannel experience.
• Experience analyzing experience metrics (NPS, CSAT, CES) and behavioral data.
• Proficiency in user research techniques (qualitative and quantitative).
• Experience with wireframing, prototyping, and usability testing.
• Experience creating and maintaining design systems.
• Ability to act strategically, with business acumen and a focus on impact.
• Strong communication skills and ability to work with multidisciplinary teams.
• Experience with CX, Service Design, or Design Ops.
• Experience working in agile environments and product squads.
• Experience with high-scale products or regulated environments.
• Experience with data, analytics, and experimentation (A/B tests).
• Intermediate or advanced English.

🏖️ Benefits

• Flash Card - R$ 936.00 per month for flexible use on food, meals, and mobility.
• [REDACTED] Health Plan - no copayment or deductions
• [REDACTED] Dental Plan - no copayment or deductions
• Life Insurance
• Gympass | Wellhub - Access to gyms and fitness activities.
• TotalPass - Access to gyms, fitness activities, wellness, and sports.
• SESC Partnership - Benefits for culture, leisure, sports, and wellness.
• [REDACTED] - Access to financial benefits, loans, and pension plan options.
• Constant rotation between tech talents
• Repositioning to new internal projects
• Direct contact with leadership and clients
• Close support from the People team + BP