Senior UX Designer

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📋 Description

• Design and enhance user experiences across engineering platforms, enterprise technology products, and developer-facing tools
• Conduct UX reviews and provide recommendations to improve usability, productivity, and adoption
• Create workflows, wireframes, prototypes, and experience concepts that simplify complex technical processes
• Facilitate customer interviews, discovery sessions, journey mapping workshops, and service design activities
• Analyze Voice of Customer feedback, experience metrics, and user research findings to identify improvement opportunities
• Translate customer insights into design recommendations and product enhancements
• Partner with Product, Engineering, Customer Success, and UX stakeholders to prioritize experience improvements
• Support implementation through design handoff, usability testing, and collaboration with delivery teams
• Identify usability gaps, friction points, and opportunities to improve end-to-end user journeys
• Contribute to experience strategy, governance, UX best practices, and measurement of user experience success

🎯 Requirements

• 5+ years of experience in UX design, product design, service design, or related disciplines
• Experience designing complex enterprise applications, engineering tools, or platform products
• Strong UX research, usability testing, and customer-centered design skills
• Experience facilitating workshops, journey mapping sessions, or service design initiatives
• Ability to synthesize customer feedback and translate insights into actionable recommendations
• Strong problem-solving skills with the ability to simplify complex workflows and user experiences
• Ability to work independently across multiple products, priorities, and stakeholder groups
• Strong communication and collaboration skills with technical and non-technical audiences
• Ability to balance strategic thinking with hands-on design execution in a fast-paced environment
• Experience with Developer Experience (DevEx) platforms and engineering productivity tools
• Experience supporting cloud, infrastructure, API, security, or developer platform products
• Experience designing AI-assisted workflows, copilots, or intelligent user experiences
• Experience partnering with Customer Success, Voice of Customer, or Product Operations teams
• Familiarity with NPS, customer satisfaction, adoption metrics, and experience measurement frameworks
• Experience using [REDACTED] or similar facilitation and collaboration tools
• Knowledge of service design methodologies and customer journey frameworks
• Interest in emerging technologies, AI-enabled development tools, and design-to-code workflows
• Successful completion of a background investigation
• Reliable internet with minimum speeds of 50 MB download and 5 MB upload
• Dedicated, private workspace free from distractions, with appropriate desk and seating when working from home

🏖️ Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
• Monthly connectivity reimbursement to help offset internet costs

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