Senior UX Designer

About the Company:

[REDACTED] is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like [REDACTED], [REDACTED], [REDACTED], [REDACTED], and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by [REDACTED], [REDACTED], and [REDACTED], we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world's largest global brands do business? Join us!

About the Role:

As a Senior UX Designer, you will design thoughtful, intuitive experiences for AI-driven features across the [REDACTED] platform. You will work on complex, enterprise-scale workflows and help translate customer needs and product requirements into clear, usable designs.

You will collaborate closely with Product, Engineering, and Customer Success teams to design, test, and iterate on experiences that help global brands successfully deploy agentic AI at scale, delivering a leading-edge experience for our customers. This is a hands-on individual contributor role, with a strong focus on execution, problem-solving, and design quality.

Responsibilities

• Take ownership of design work for assigned features, while collaborating closely with the design team to exchange ideas, align on solutions, and raise the overall quality of the product experience.
• Design end-to-end user experiences for AI-centric features, from early concepts to high-fidelity prototypes.
• Conduct and support user research activities such as interviews, usability testing, and surveys, and synth…