Senior UX Designer

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📋 Description

• Design the member-facing mobile experience, including onboarding, access to care, navigation, communication, and between-visit engagement
• Design health and wearable data experiences that help members understand relevant health information and identify next steps
• Design member-facing AI experiences for intake, care navigation, education, and follow-up, with clear boundaries and human handoff
• Improve connections between members and care teams, including supporting workflows
• Design efficient clinical workflows for medics, providers, and care navigators across visit preparation, encounters, documentation, orders, and referrals
• Design care-team coordination tools including task queues, messaging, and handoffs
• Create AI-assisted care delivery experiences for summarization, documentation drafting, and follow-up with clinician review and correction
• Design trust, control, consent, permission, review, correction, explanation, and recovery flows
• Develop reusable accessible mobile components and interaction patterns
• Own end-to-end member experience design from discovery and workflow mapping through prototypes, production-ready designs, implementation review, and post-launch iteration
• Partner with Product and Engineering on discovery, alternatives, tradeoffs, implementation, and design QA
• Conduct interviews, concept tests, and usability sessions with members and care-team users
• Use AI to accelerate research, synthesis, prototyping, and validation while preserving research integrity, privacy, and design quality
• Build realistic Figma prototypes, including representative AI outputs and failure cases
• Define and document reusable design components, patterns, and guidance with Engineering
• Evaluate onboarding success, task completion, comprehension, satisfaction, repeat engagement, and AI acceptance, correction, and override behavior
• Work with Clinical Operations, Quality, and Compliance on safety, consent, escalation, and recovery flows
• Participate in planning, backlog refinement, delivery rituals, design reviews, and learning practices

🎯 Requirements

• 5+ years in UX, product design, or interaction design in a high-growth, technology-enabled environment
• Record of taking work from an unclear problem through launch and iteration
• Experience designing and shipping a consumer health, wellness, or fitness app used by a substantial active user base
• Portfolio showing excellent interaction and visual design craft and shipped mobile experiences
• Experience learning directly from users and combining qualitative findings with product data
• Familiarity with iOS and Android interaction patterns
• Ability to design for people with different abilities, levels of health literacy, and comfort with technology
• Strong proficiency in Figma, including component-based design, interactive prototyping, and design systems
• Understanding of uncertainty, disclosure, review and correction, permissions, and human handoff in AI design
• Fluency with AI-enabled design, research, and productivity tools
• Proven ability to partner closely with Product and Engineering on a small team
• Ability to simplify complex journeys, explain design rationale, facilitate tradeoff discussions, and incorporate clinical, technical, and business feedback
• Preferred: experience shipping AI-powered features
• Preferred: experience in care delivery or another regulated environment
• Preferred: experience helping people build useful habits or follow through on health goals
• Preferred: work with wearable or device data, personalized health information, or app and human care team experiences
• Preferred: clinical workflow familiarity, including documentation, referrals, care-team tasks, patient-provider messaging, FHIR, or HL7
• Preferred: early-stage design practice

🏖️ Benefits

• Meaningful ownership through stock options
• Competitive base compensation
• Comprehensive medical, dental, and vision coverage options, with [REDACTED] contributing toward your premiums
• Complimentary access to [REDACTED]'s clinical programs for you and your household members
• 401(k) retirement plan
• Flexible Paid Time Off
• Dedicated Paid Sick Leave
• 11 paid company holidays each year
• Paid family leave
• Optional ancillary benefits, including life insurance, disability coverage, and a Health Savings Account (HSA)
• Supportive, collaborative, and diverse team

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