Senior UX Designer
About this role
- Hands-On Design Delivery: Work as an engaged, hands-on contributor within a cross-functional pod (engineers, experience architects, and product owners). Deliver rapid prototypes and digital products for assigned priority projects using AI-driven design tools
- Rapid Iteration: Partner directly with Product and Engineering to iterate on MVPs and proof-of-concepts, validating business ideas within days
- Agentic & Conversational Design: Design core components of Agentic AI experiences where systems plan, make decisions, call tools, and complete multi-step workflows with humans in the loop. Contribute end-to-end to Conversational UX (dialog flows, conversation state, turn-taking, confirmations, error recovery, escalation, and safe fallback behaviors)
- Assistant Behavior Patterns: Apply and help refine assistant behavior patterns (tone, grounded responses, refusal patterns, transparency cues, and trust-building interactions)
- Interactive Prototyping: Build dynamic, interactive prototypes optimized for cross-platform use, simulating agent behavior rather than static screens to validate workflows and surface risks quickly
- Design System Contribution: Apply and extend the internal design system, contributing feedback on AI-first patterns and maintaining consistency across prototypes
- Documentation & Handoff: Build clear design documentation for assigned work (templates, components, specifications) and leverage AI tools to streamline developer handoff
- Accessibility & Inclusion: Ensure accessibility compliance (WCAG 2.1 AA) across all designs, applying inclusive design practices for diverse user needs
- Product-Minded Contribution: Help frame problems, contribute to hypotheses, and connect design decisions directly to measurable outcomes (adoption, task success, time-to-resolution, trust, and quality indicators)
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