Senior UX Designer – Commercial Web Marketing

Overview

Our Commercial Web Marketing team is transforming [REDACTED] into an AI-powered decision platform and growth engine that helps commercial customers understand solutions and take action. This role will bring that vision to life by setting UX direction, designing connected customer journeys, advancing scalable design-system patterns, and using research and performance data to improve the experience.

We are seeking a collaborative, strategic Senior UX Designer to shape customer journeys across [REDACTED]. You will translate complex product, audience, and business requirements into intuitive, cohesive web experiences across our [REDACTED] AI products. Working at enterprise scale, you will lead information architecture, interaction design, prototyping, and validation across multi-page programs. You will design within the [REDACTED] Design System, extend existing patterns where appropriate, and partner with the design system team when new patterns are needed. You will collaborate with product marketing, web production, analytics, engineering, content, and design partners to connect customer needs with business goals. Success requires strong systems thinking, clear communication, sound design judgment, and the ability to manage competing priorities. Applicants should provide a digital portfolio demonstrating design process, information architecture, systems thinking, UX rationale, and outcomes for websites, e-commerce, online communities, or digital products.

At [REDACTED], our mission to empower every person and every organization on the planet to achieve more guides how we partner with customers to deliver trusted, impactful solutions. With a growth‑mindset culture, we innovate responsibly and measure success by shared progress, people, teams, and customers. Join us to do meaningful work that changes the world and helps shape what’s next for everyone.

Responsibilities

• Set and communicate a clear UX vision across web customer journeys. Lead information architecture, navigation, wayfinding, and content hierarchy for assigned experiences.
• Translate complex products, licensing, audiences, and business requirements into clear customer experiences.
• Design and validate end-to-end journeys from awareness through enrollment or purchase.
• Apply, extend, and contribute reusable patterns within the Design System; document guidance for adoption. Partner with design, content, analytics, engineering, web production, and agencies to align priorities and delivery.
• Use research and post-launch data to evaluate comprehension, wayfinding, and performance, then iterate. Raise the quality bar through strong visual, interaction, and systems design and constructive critique.

Qualifications

Required Qualifications

• Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 4+ years experience working in product or service design OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 5+ years experience working in product or service design OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems).

Preferred Qualifications

• Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 6+ years experience working in product or service design, OR Bachelor's Degree in one of those fields AND 8+ years, OR equivalent experience.
• Portfolio demonstrating design process, problem-solving, craft, and outcomes.
• Demonstrated expertise in information architecture, interaction design, customer journeys, and prototyping in [REDACTED].
• Experience designing for complex information environments — product catalogs, taxonomies, or content ecosystems.
• Fluency with design systems, including components, patterns, tokens, documentation, and governance.
• Experience contributing new or extended patterns to a design system maintained by another team.
• Experience designing enterprise, e-commerce, security, or technical-product web experiences.
• Experience using research, analytics, or post-launch performance data to improve digital experiences.
• Written, verbal, presentation, and design-rationale skills, including building well-reasoned proposals when existing patterns don't meet a user need.
• Experience working across disciplines and managing competing priorities in a fast-moving environment; consulting or agency experience a plus.

Product Design IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: [REDACTED]

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

[REDACTED] is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.