Senior UX Designer

The role

As a Senior User Experience Designer, you are an integral part of a client-facing cross-functional team working in Lean Agile ways of working. You are responsible for understanding the needs of clients and customers and designing ways to deliver value to them.

You are a people person, and as a trusted advisor, you develop rapport with your clients and your team. You are a master facilitator who loves simplifying complexity at various levels of the organisation and has the humility to learn what you don't know.

You're proactive in championing user needs and creating opportunities for customer research early and often. You take the team on the journey with you, so you're building the right thing together. You expertly switch between your divergent and convergent hats and use your craft to produce designs at various levels of fidelity to bring the vision to life. You are comfortable working closely with Product and Technology teams to build the thing right, iterating fast and often.

Key Responsibilities

Discipline expertise

• Auditing existing user experience
• Prototyping at various levels of fidelity - from paper to hi-fi click-throughs
• Design the user experience from discovery through to delivery
• Conducting user research and user testing early, often and throughout delivery
• Designing and facilitating workshops and design sprints

Collaborative leader

• Coaching your team and your clients on Design Thinking, Lean, and Human-Centred Design
• Working with Product Directors for sales activities
• Consulting product stakeholders with backlog prioritisation

Client influencer

• Communicate your designs and decisions with a broad range of stakeholders
• Aligning a broad range of stakeholders on the product strategy and desired outcomes
• Advocating and introducing user-centred processes to your clients
• Become a trusted advisor to your clients by collaborating with them to deliver business and user value

Build [REDACTED]’s product capability

• Support and mentor user experience designer and motivate them to develop
• Proactively share knowledge with the rest of the team and elevate the UX and Product discipline within [REDACTED]
• Support the development of [REDACTED]s product approach and strategy
• Write and speak publicly about our design work and practices

Your experience

It’d be great if you,

• Have experience of working in lean/agile environments
• Have in-depth knowledge of Human-Centred Design and Design Thinking
• Advised engineers, insights and QA on UX practices as part of a cross-functional team
• Worked with clients, presenting design concepts and running workshops
• Can lead UX activities on a project
• Have working knowledge of industry-standard tools, such as Sketch/Figma, plus aptitude to learn and introduce new tools and methodologies
• Have experience designing mobile-first responsive sites & mobile native apps
• Can plan and run user testing at various levels of fidelity - from guerilla user testing to lab testing
• Are able to work closely as part of a cross-functional team as the sole UX Designer

Optionally, it’d be amazing if you also

• Can leverage your understanding of front-end development to inform your design decisions
• Apply product management principles to support the design and delivery of digital products
• Apply Service Design methodologies surface insights, design and test experiences to inform the development of digital products
• Influence Product Strategy to develop, build and test new business opportunities
• Leverage emerging technologies to enhance the user experience

Diversity and Inclusion

[REDACTED] is committed to creating a diverse and inclusive environment, and is proud to be an equal opportunity employer. We hire, employ, train, promote and compensate regardless of gender, gender identity, race, disability, sexual orientation, age, creed and colour. We are fully focused on equality, and we believe the fascinating characteristics that make us all different enable us to continue doing amazing work for our clients.