Senior UX Designer

Senior UX Designer Engagement Platforms, Rewards & Partner Ecosystems

The role

Senior UX Designers in Engagement Platforms, Rewards & Partner Ecosystems take end-to-end ownership of complex experiences across the supplier-facing and platform side of the domain supplier and partner journeys, campaign orchestration and configuration tooling, and the engagement mechanics that shape what customers eventually experience. You shape direction as well as deliver it, keeping the UX in your area rigorous, evidence-driven and consistently high quality while connecting it to customer and business outcomes.

Based in India within [REDACTED], you will report to the Lead Designer for the domain and partner with Product Managers, Engineers, UI Designers, Researchers, and the commercial and CRM teams who use the platforms. Because what is configured here sets the shape of the campaigns customers see, you will also collaborate with customer-facing Loyalty design teams under separate Design Managers so the platform side and the customer side stay coherent.

• Owning end-to-end UX for complex flows across partner experiences, orchestration platforms and engagement-mechanic configuration designing for core journeys, edge cases, error and empty states, accessibility, and the operational realities of the people who run engagement at scale.
• Leading discovery with suppliers, commercial and operational users: journey mapping, concept development, prototyping and testing. Using insight to shape direction, not just validate it.
• Designing configuration and mechanic-modelling experiences with an eye to their downstream customer effect what a given setup is capable of driving, and where in the journey it lands.
• Using qualitative and quantitative data, including experimentation, to challenge assumptions, improve live tooling, and contribute to team OKRs.
• Partnering with Product, Commercial and Engineering to keep design decisions practical and aligned with strategy, communicating rationale clearly.
• Collaborating with the Design System team, and with customer-facing Loyalty design, to keep experiences consistent across the platform and customer boundary.
• Sharing work early, giving constructive critique, and mentoring UX Designers in the team.

What we're looking for

• Portfolio showing sharp UX thinking and high-quality work across complex digital products ideally including internal platforms, operator tooling or partner-facing products.
• Deep UX principles applied confidently to interconnected, multi-journey problems.
• Ability to reason about customer behaviour and journey, not only interface you can see how a configuration decision shows up in the customer experience. High standards for usability, accessibility and interaction quality, including for data-dense operational tooling.
• Comfort with qualitative and quantitative insight and experimentation.
• Clear communicator who influences cross-functional partners and works cleanly across ownership boundaries.

What success looks like

• Partner and platform experiences that feel coherent and well-considered, delivered consistently under real constraint.
• Configuration and mechanic design that gives operators the coherent option by default so campaigns arrive in the customer experience already fitting.
• Cross-functional partners, including customer-facing design, who actively seek your perspective.
• UX Designers around you improving through your feedback and ways of working.

Why this role matters

This is the layer where [REDACTED]'s engagement either becomes possible at scale or quietly does not. The rigour of the designers closest to these platforms determines what suppliers, commercial teams and ultimately millions of customers experience. Senior UX Designers set the standard for what good looks like here and raise the quality of the team around them. At [REDACTED], inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our valueswe treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the [REDACTED] group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve. At [REDACTED] Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive environment for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to .