Senior UX Designer – 16-Month Contract

[REDACTED] is AI for ecommerce operations, the always-on optimization system that keeps online stores running at their best. Deployed on a retailer's storefront, [REDACTED] captures every site visit to reveal what's broken, slow, confusing, or leaking ad spend, and where the biggest opportunities to grow are hiding, then puts a team of supervised AI agents to work, turning those insights into action. Each agent owns an outcome, whether it's conversion, page speed, or return on ad spend – finding the work, doing the work, and handing results back for human approval.

[REDACTED] is trusted by leading retailers like [REDACTED], [REDACTED], [REDACTED], [REDACTED], and more. Learn more at [REDACTED].

The ideal candidate is someone who can own a problem from start to finish and enjoys working on every aspect of the User Experience. Including, but not limited to research, concept work, high fidelity mockups,and interactive code prototypes. We are looking for a senior designer who thinks like a product person: someone who can take an ambiguous problem, commit to a direction early, and iterate their way to the right answer.

What you should have:

• Strong product thinking — you reason about the user's job to be done and the business outcome. You’re comfortable with product strategy, journey mapping, prototyping and user testing. You’re confident in deciding which of those a given problem actually needs.
• Skilled in crafting easy to use and well-considered designs, with strengths in visual and interaction design - and the judgement to know when the design is good enough to ship.
• You design and build with AI. You use AI tooling as a core part of how you explore, prototype and deliver, and you're actively figuring out what it changes about the craft.
• Comfort with ambiguity and complexity. You can set a clear direction before all the answers are in, and you treat that direction as a starting point rather than a commitment.
• Experience designing data-dense products. Our users are looking at errors, sessions, funnels, conversion, revenue impact and so much more side by side and deciding what to act on — you're able to take genuinely complex data and make it legible enough to drive a decision, without flattening what matters.
• Great communication skills; you actively seek out opportunities to collaborate with other disciplines.

What you'll be doing:

• Designing features and improvements that are high quality, and ship quickly.
• Using and evolving our internal design system.
• Designing new features from scratch and iterating on existing features to improve them.
• Choosing the right tool for the job, including building design or code prototypes to explore and validate your ideas.
• Working closely with PMs, Devs and other designers to raise the team's ability to make high quality design decisions quickly and consistently to keep squads moving.
• Speaking with customers to understand their jobs, their motivations, and their challenges to help us design an impactful product.
• Working with one or more engineering squads to shape and mature a fast-evolving product — including designing for supervised AI agents, where the interface question is how a retailer reviews, trusts and approves work the agents did on their own.
• Design work nobody nobody has solved yet of how a retailer trusts and approves autonomous work

Why should you consider [REDACTED]?

🦄 We’re working to be Ottawa’s next Unicorn

[REDACTED] is going to impact billions of shoppers. By joining our small team on the ground floor, you have the opportunity to do something amazing with us and grow more than you even realize is possible.

🕰️ Unlimited Time Off & Flexible Working Style

In addition to unlimited time off, we enforce an annual minimum of 3 weeks for all employees and have a company-wide holiday shutdown yearly. Our flexible working style means you get to choose the hours that work best for you.

🦷 Benefits from Day 1

Imagine waiting 3 months into your new job to go to the dentist. Never at [REDACTED]. We hired you. We believe in you, and everyone gets access to all benefits, perks, and allowances from their first day with us 🤝

🎉 Fun & Engagement

Many companies preach having fun, but we seriously do walk the walk. Think things like Monthly Company-Wide & Team-Specific Socials, frequent post-work Happy Hours, and an annual Holiday Party 🎄

Plus much, much more.

If you have experience close to what we outlined but think you might be missing a few things, apply anyway! 🚀 What’s the worst that could happen? [REDACTED] looks for people with exceptional potential, and we know that this takes many forms.

_At [REDACTED], we’re committed to building an environment where every team member feels included, supported, and valued for who they are. We’re proud to be an equal opportunity employer and believe that diverse perspectives fuel better ideas, stronger teams, and a better product.

_Compensation Range: CA$140K - CA$160K