Senior UX Design Strategist

Job Description

Become a part of our caring community and help us put health first

[REDACTED] Pharmacy is seeking a Senior UX Design Strategist who operates upstream of production—someone who thrives in ambiguity, frames complex problem spaces, and translates research, analytics, and business inputs into clear strategic direction.

This role is not primarily about executing creative briefs or Epics, nor refining UI components. It is about shaping the long-term direction of the digital pharmacy experience by synthesizing insight into structured opportunity spaces and guiding product strategy through systems-level thinking.

You will partner closely with Product, Research, BI, and Strategy to define north-star principles, identify high-leverage opportunities, and create artifacts that accelerate organizational clarity and alignment. This role will report to the Lead, UX Strategy.

What You'll Do

Strategic Framing & Opportunity Architecture

• Lead discovery efforts that synthesize quantitative analytics, qualitative research, VoC insights, and business objectives into cohesive strategic narratives.
• Define opportunity areas and experience principles that influence roadmap prioritization.
• Create structured frameworks, journey models, and ecosystem maps that bring clarity to complex or ambiguous problem spaces.
• Translate current-state complexity into prioritized future-state direction.

Cross-Functional Influence

• Partner with Product Managers, Researchers, BI teams, and Design peers to align around shared definitions of customer needs and business opportunity.
• Facilitate collaborative working sessions that elevate thinking and uncover root causes.
• Present synthesis, trade-offs, and recommendations to leadership in clear, compelling formats.

Co…