Senior User Researcher

Job Description:

Senior User Researcher

Salary: Up to £55,100 (DOE)

Location status: Hybrid Working (2 days in the office)

Location: [REDACTED], Manchester or Angel Court, London

Role Type: Permanent

Shift pattern: Full time – 37.5 hours

We make health happen

You’ll sit alongside a passionate and talented multi-disciplinary experience design team, made up of user researchers, product designers, content designers and design operations, who are focused on creating the best digital experiences for [REDACTED]’s customers in the UK.

As a Senior User Researcher you will plan, design, and lead research activities with users that help teams get a deep understanding of the people that use [REDACTED]'s products and services. You'll help others create research activities in larger teams and on more complex projects. This research will help to inform proposition, service, content, and interaction design so that our products and services meet the needs of our users and are truly customer centric.

As a function quickly growing in maturity, you will support the User Research team in developing ways of working, establishing new processes and educating others about the power of User Research.

Key Responsibilities

• You will be working alongside a multidisciplinary team of researchers, UX designers, visual designers and content designers to help design experiences for all areas of the business.
• You will be responsible for planning and carrying out user research activities for and with the rest of the team – owning the process end to end and empowering colleagues to get involved.
• You’ll be working as an embedded researcher across two squads
• Spotting opportunities for research to support in the design process, educating colleagues and stakeholders about what we do and how we can support.

You’ll be…