Senior User Researcher

We’re looking for a Senior User Researcher to join our UX research team to help us understand our users, their needs and build delightful user experiences across the [REDACTED] product.

You’ll be comfortable scoping out, designing and undertaking robust investigations, as well as disseminating actionable insights to help bring the voice of our customers to the core of our organisation and product.

At [REDACTED], research underpins our design process end-to-end. You'll be working side-by-side with fellow researchers, designers, product managers, copy writers and analysts to shape the future of fashion.

In addition to being adept at a wide range of methodologies (from ethnography, depth interviews and diary studies to surveys and usability testing) you’ll also understand how to synthesise data from multiple sources into compelling, actionable insights and advocate for user needs in a rapid-paced, high growth environment.

Responsibilities

• Take ownership of end-to-end research delivery; from understanding where our knowledge gaps are, gathering the questions and hypotheses, planning and delivering the research all the way through to analysing and sharing your findings with the team
• Work closely with product managers, designers, engineers and other user researchers to generate hypotheses and plans for high-impact research to help us better understand our users and help us create a better product
• Lead the research for a product area, suggesting the best approach and methods to use, so we’re capturing the right insights that help us grow and develop our product
• Autonomously carry out research from tactical to strategic using a wide range of research methods, e.g. remote interviews, ad-hoc surveys, un-moderated research.
• Evaluate and explore information architecture, using tree-tests, card-sorts and whatever other methods are appropriate
• Collaborate…