Senior User Experience Researcher (Multiple Positions)

Responsibilities

About [REDACTED]

Founded in 2012, [REDACTED]'s mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, [REDACTED] has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Inspiring creativity is at the core of [REDACTED]'s mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As [REDACTED], we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless.

Join us.

About the Team

Our team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey!

Responsibilities

• Partner with cross-functional stakeholders to inform the market research agenda, ensuring alignment between our business objectives and evolving customer needs.
• Plan, design and execute end-to-end user and product usability research activities to understand user needs and enhance the overall user experience.
• Synthesize data findings to generate actionable insights for product features and concepts and make recommendations to support management’s strategic business decisions.
• Leverage user insights to measure the effectiveness of business and marketing strategies.
• Represent the user’s voice in product discussions with key stakeholders, communicating analytics results through effective written documents and presentations.
• Stay up-to-date on industry trends, best practices, and emerging methodologies, continually optimizing the research process.

Qualifications

Qualifications

Must have a Bachelor's degree or foreign equivalent degree in Psychology, Sociology, Analytics (any), Statistics, Marketing, Economics, or a related field, and 3 years of related work experience.

Of the required experience, must have 3 years of experience in each of the following:

• Marketing or advertising client research;
• Applying qualitative and quantitative methods, including focus groups, interviews, surveys, data analysis (SPSS, R or Python), and A/B testing;
• Collaborating with product managers, sales teams, designers, or content strategists to scope user research and support user-centric strategy decisions; and
• Coordinating globally distributed projects and collaborating with researchers and stakeholders across regions.

Travel Requirement: Domestic and international travel required up to 25%.

Type: Full time, 40 hours/week

Location: San Jose, CA

Salary Range: $153754 - $208800 per year

To Apply, click the apply button below. Contact [REDACTED] if you have difficulty submitting resume through the website.

[REDACTED] is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At [REDACTED], our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

[REDACTED] is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [REDACTED]

#IND-DNI

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $153754 - $208800 annually.​

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).​

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​

For Los Angeles County (unincorporated) Candidates:​

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:​

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.

The base salary range for this position in the selected city is $153754 - $208800 annually.