Senior User Experience Designer

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

📋 Description

• Develop and implement content strategies aligned with business goals and customer, provider, and client needs
• Conduct market and user research to understand audiences and apply findings to strategy and content delivery
• Develop and maintain high-quality, audience-focused, brand-aligned content
• Supervise content strategy and creation across integrated touchpoints and customer-journey stages
• Collaborate with marketing, sales, product development, customer service, and other cross-functional teams
• Monitor and analyze content performance using data and analytics
• Evolve workflows and capabilities through AI and contribute to experience and delivery transformation
• Provide thought leadership and counsel on content strategy to internal stakeholders and external partners
• Build and maintain cross-functional stakeholder relationships
• Develop lightweight, repeatable processes, workflows, and content templates
• Share work and provide feedback to teammates

🎯 Requirements

• 7+ years of experience in content design or related fields
• 2+ years of experience managing, coaching, and developing direct reports
• Knowledge of journey design across digital and non-digital touchpoints
• Bachelor's Degree (Preferred)
• 2+ years of experience working with product teams
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to think strategically and develop innovative content strategies
• Experience with content management systems and structured content
• Strong understanding of user experience and user-centered design principles
• Ability to work independently and as part of a team
• Passion for content creation and storytelling
• Strong analytical and problem-solving skills
• Familiarity with AI tooling and willingness to support workflow and experience transformation with innovative applications of AI and expanded use
• For home working, cable broadband or fiber optic internet service with at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility
• Medical insurance
• Vision insurance
• Dental insurance
• Well-being and behavioral health programs
• 401(k)
• Company-paid life insurance
• Tuition reimbursement
• Minimum of 18 days of paid time off per year
• Paid holidays
• Leaves of absence

Apply Now