Senior User Experience Designer

Be the one building AI-powered experiences where they matter most.

At [REDACTED], we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Conversational AI and Research Focus

As a Senior User Experience Designer focused on Conversational AI, you will design how end customers interact directly with AI across voice and digital channels, from structured dialogue through to generative and increasingly agentic experiences. You will bring strong UX fundamentals, conversational or service design experience, and a research-led approach to shape how AI understands customer needs, manages dialogue and context, takes action, handles uncertainty and failure, and knows when to involve a human. You will be comfortable operating in ambiguous and emerging problem spaces, using research and exploration to discover the right problems to solve and translate customer insight into clear experience direction.

Team:

You will be part of [REDACTED] Design, a roughly 100-person team of designers, researchers, educators, and operations specialists. Your immediate team will focus on crafting powerful virtual agents and agentic products across conversation, automation, and AI-assisted workflows. You will partner closely with Product, Engineering, Research, Data Science, AI, and Design to explore new interaction patterns and create experiences grounded in real customer needs.

Key Responsibilities:

Research-Led Discovery:

Lead and contribute to research that uncovers…