Senior UI/UX Designer

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📋 Description

• Design intuitive, professional user interfaces for internal and customer-facing web applications
• Develop customer journey maps and service blueprints documenting end-to-end interactions across user roles
• Apply modern service design methods to align digital experience design with business and operational processes
• Conduct user research and usability testing
• Create user flows, wireframes, high-fidelity designs, and interactive prototypes
• Partner with Project Management and Application Development teams to define problems, evaluate solutions, and make product decisions
• Collaborate with development teams during implementation to ensure the delivered experience meets design intent and user needs
• Promote consistency, usability, responsiveness, and accessibility across web and mobile experiences
• Translate complex certification and audit workflows into clear, accessible user experiences
• Stay current with emerging UX practices, technologies, and design tools and evaluate product and process improvements

🎯 Requirements

• Bachelor's Degree in Business, Computer Science, Information Systems, or a related field (or equivalent experience)
• 5+ years of professional experience as a UI/UX Designer working on customer-facing web applications
• Strategic thinking connecting design decisions to product strategy and long-term user impact
• Experience coaching, developing, and managing designers at different levels
• Extensive experience in Lean UX
• Proven ability to produce customer journey maps and service blueprints
• Strong portfolio demonstrating modern, professional interface design for business or enterprise web applications
• Proficiency with Figma and/or Claude Design
• Proficiency in service design methodology and human-centered design principles
• Ability to collaborate effectively with cross-functional product and engineering teams
• Strong written and verbal communication skills, including presenting design work to non-design stakeholders
• Experience designing for certification, audit, compliance, or other multi-role B2B workflow platforms preferred
• Familiarity with WCAG accessibility standards preferred
• Experience contributing to or maintaining a formal design system preferred
• Proven success working in a fully remote, distributed team environment preferred

🏖️ Benefits

• Remote, home-office based role
• Flexible work arrangements
• May include local, domestic, and/or international travel
• Equal employment opportunities

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