Senior Technical Product Manager

Job Description

About Us

[REDACTED] is a nonprofit tech company with a mission to radically increase transparency and effectiveness in global development. We build ethical, inclusive digital ID powered by biometrics to verify that health, aid, and services truly reach people. [REDACTED] partners with organizations like [REDACTED] to boost immunisation rates in developing countries, Ministries of Health like Ghana on pandemic response, and NGOs like [REDACTED] to deliver maternal healthcare. Studies have shown [REDACTED] increases impact through real-time, precision data, for example increasing maternal health visits by 38% in Bangladesh or accurate HIV tracing by 62% in Malawi. Today we’ve worked in over 17 countries helping deliver health, aid, and finance to >4M people. Our goal is to transform the way the world fights poverty, ensuring that every vaccine, every dollar, and every public good reaches the people who need them most.

About the Role

We are looking for a Senior Technical Product Manager to be the champion of our customers, diving deep into their experiences, pain points, and aspirations to ensure that our products not only meet but exceed their expectations. This role is critical in our journey towards achieving and maintaining product-market fit. The ideal candidate will have a strong technical background, exceptional communication skills, and a passion for customer-centric product development. If building technology for global health sounds exciting, we want to meet you!

Job Details

Job Title: Senior Technical Product Maanger
Reporting To: Chief Product Officer
Grade: UK Grade IC6 - £60,000 - £70,000 - with a cost of living and employment cost adjustment for those based in other countries.
Location: Remote

Department Overview

Primary Function: The Product and Engineering department at [REDACTED] is focused on developing innovative biometric solutions to help solve the problems of our users. We take a product-centric approach, ensuring our technology drives social impact through close collaboration and user-focused design.

Key Goals:

• Enhance Biometric Solutions: Continuously improve our biometric products to ensure they are adaptable, reliable, and meet the diverse needs of our users.
• Drive Cross-Company Product Development: Promote collaboration across the entire company to accelerate the delivery of impactful, user-focused features.
• Ensure User Success: Go above and beyond to ensure our users benefit from our technology by providing ongoing support, troubleshooting, and guidance, while actively participating in decision-making and project implementation.

Role Responsibilities

• Working within the department to own problems all the way to the delivery of solutions
• Coordinate dependencies between Mobile and Cloud engineering teams to ensure seamless solution delivery.
• Gathering and synthesising customer insights from internal teams (e.g., Partnerships, Operational Delivery) and external sources (field visits, user interviews, market research) to inform product development.
• Support prioritising high-level problems to solve in the product backlog.
• Reviewing our projects to determine how well our product is performing
• Work with Engineering Managers who run the development teams, ensuring they are involved and informed. Facilitating their participation in stakeholder calls and field visits to grow their autonomy in their respective teams.
• Stay up to date with industry trends, emerging technology and best practices in our sector.
• Grow our customer obsession in everything we do through education, processes, and tools.

Requirements

• 5+ years of experience as a product manager in an agile environment, working on mobile or cloud-based products
• Strong technical background with the ability to understand and discuss technical concepts with a variety of different audiences.
• Experience managing technical products and roadmaps
• Proficiency with an issue-tracking tool (e.g. JIRA, YouTrack)
• Ability to communicate effectively across many levels, building strong interpersonal relationships with engineers, designers, operational managers, and external stakeholders

Benefits

5 Reasons to Join [REDACTED]

Life is short. We believe work should be inspirational, meaningful and fun. At [REDACTED], we’re taking on global development’s biggest challenges, powered by an amazing culture and incredible people. Work with us, and you will grow faster, learn more, and take on great responsibilities with the potential to make lasting change.

1. Genuine Impact. Work directly with our partners and users to deliver technology that has the potential to impact millions of lives across the globe. At [REDACTED], you’ll be part of a team that is passionate about driving real change.

2. An incredible, diverse team. Our work is at the intersection of technology and global development, and we’ve managed to build an amazing team drawn from all over the world. But don’t take our word for it—we’re an externally recognised as a [REDACTED], and a 2025 Best Workplace for Women amonst many other accolades.

3. Mutual Flex. We champion a work culture where autonomy and trust are paramount, steering clear of mere face-time metrics. Whether it's managing life's essentials like healthcare appointments or adapting work hours to match your peak productivity times, we've got you covered. In return, we count on your reciprocal flexibility when mission-critical moments arise, like stepping up for a crucial client discussion on a Friday or tackling unexpected technical glitches beyond regular hours.

4. Ultimate work-life balance.

   We offer a 4-day workweek, meaning everybody has the option to have Fridays off.
   We also offer unlimited annual leave, which allows you to prioritise your well-being

   As long as you're driving results and fostering teamwork, we encourage you to strike that perfect balance between your professional and personal life. Our commitment to this model's success is solidified through semi-annual productivity assessments with our board, ensuring that our high standards of performance are consistently met.

5. Professional development. We promote continual learning and put our money where our mouth is with development plans and access to global experts through the [REDACTED] network

   We also have a generous professional development budget for each colleague – “Eduprints”. Is there some training you’d like, or maybe you could benefit from professional coaching? Simply provide a business case that shares your aspirations and the resources you need, and we'll do our best to support you.

   We care about both your development in [REDACTED] and your holistic long-term career goals. [REDACTED] Alumni have gone on to work for [REDACTED], [REDACTED], [REDACTED], [REDACTED], and other top players.

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