Senior Systems Management Analyst (UX Designer)

[REDACTED] is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Design user-centered digital experiences for [REDACTED]'s B2C and B2B digital properties, balancing user needs, business goals, brand standards and technical requirements
• Create wireframes, mockups, prototypes and page layouts that effectively communicate design concepts, user flows, information architecture and content strategy
• Apply UX/UI design best practices to improve usability, engagement, accessibility, responsiveness and overall customer experience across desktop and mobile platforms
• Ensure websites and digital experiences meet accessibility requirements and industry standards, including WCAG guidelines, inclusive design principles and accessibility testing practices
• Partner with product managers, content strategists, developers, marketers and business stakeholders to define user requirements and translate them into effective digital solutions
• Create, edit and optimize digital assets including images, graphics and visual content using tools such as [REDACTED] Photoshop, [REDACTED] Creative Cloud and other design applications
• Develop and maintain design documentation, user journeys, design systems and component standards to support scalable and consistent digital experiences
• Present design concepts, recommendations, user experience findings and final solutions to clients, business partners and leadership audiences in a clear and compelling manner
• Conduct user experience reviews and evaluate existing digital experiences to identify opportunities for usability improvements, accessibility enhancements and design modernization
• Author, edit and maintain website content in [REDACTED] Experience Manager (AEM) and other content management platforms, ensuring accuracy, consistency and alignment with brand standards
• Apply web content best practices including readability, information hierarchy, metadata and search optimization to maintain effective digital experiences
• Manage work through Agile processes, balancing multiple projects and priorities while meeting quality standards and delivery timelines
• Leverage enterprise-approved AI tools to support design ideation, content development, asset creation, research and workflow efficiencies while maintaining professional judgment and quality standards
• Stay current with evolving UX/UI trends, digital design technologies, accessibility standards, design tools and content management best practices
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• 3+ years of professional experience in Web Design, UX Design, UI Design, Digital Experience Design or a related discipline
• 3+ years of experience designing websites, landing pages and digital experiences for consumer and/or business audiences
• 2+ years of experience working with content management systems
• Experience presenting design concepts and recommendations to clients, stakeholders and cross-functional teams
• 1+ year of experience working within Agile, Kanban or Scrum environments using Rally, Jira, Azure DevOps or similar tools
• Demonstrated experience creating wireframes, mockups, prototypes and high-fidelity designs using industry-standard design tools
• Solid understanding of UX principles, user-centered design methodologies, information architecture and interaction design
• Experience applying accessibility standards and inclusive design practices, including WCAG compliance considerations
• Experience creating and editing digital graphics, images and visual assets using [REDACTED] Photoshop or comparable design software
• Working knowledge of responsive design, mobile-first design principles and modern web design best practices
• Proven solid communication, collaboration and organizational skills with the ability to manage multiple concurrent projects
• Proven solid communication, collaboration and organizational skills with the ability to manage multiple concurrent projects.

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