Senior Staff UX Researcher

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📋 Description

• Lead complex, multi-stream research initiatives spanning products, platforms, services, or therapeutic areas
• Define research strategy by identifying knowledge gaps, prioritizing high-value questions, and aligning research with product, business, and user outcomes
• Translate ambiguous requests into clear decision frameworks
• Select and apply qualitative, quantitative, or mixed research methods
• Establish appropriate rigor for each decision context while balancing speed, depth, and confidence
• Design ethical, accessible, unbiased, inclusive, and regulatory-compliant research approaches
• Synthesize complex, multi-source data into decision-ready insights, implications, and recommendations
• Connect evidence across studies, products, timeframes, and user populations to identify patterns, unmet needs, and opportunities
• Influence product, design, engineering, clinical, and business decisions through research findings
• Partner with cross-functional leaders in complex, ambiguous, regulated environments
• Coach researchers and cross-functional partners
• Improve research methods, tools, standards, and processes
• Develop reusable research frameworks, playbooks, templates, and knowledge systems
• Advance responsible adoption of AI and emerging technologies in research workflows

🎯 Requirements

• Bachelor’s or Master’s degree in Human-Computer Interaction, Cognitive Psychology, Anthropology, Sociology, Design, Behavioral Science, or a related field
• 8+ years of progressive, hands-on UX research experience
• Experience supporting digital products, services, platforms, or complex workflows
• Deep expertise in qualitative, quantitative, and mixed methods
• Portfolio demonstrating methodological rigor, sound judgment, and research-informed decisions
• Legally authorized to be employed in the United States
• Strong research judgment and ability to select appropriate rigor
• Ability to synthesize complex evidence into clear, actionable recommendations
• Systems thinking across products, user populations, and business priorities
• Strong product and business acumen
• Comfort navigating ambiguity and framing ill-defined problems
• Ability to influence decisions without direct authority
• Executive communication and storytelling skills
• Ability to coach others and elevate research quality
• Pragmatic approach balancing rigor, speed, and business needs
• Commitment to ethical research, accessibility, and participant privacy
• Curiosity and willingness to leverage AI responsibly

🏖️ Benefits

• Company bonus depending, in part, on company and individual performance
• Company-sponsored 401(k)
• Pension
• Vacation benefits
• Medical benefits
• Dental benefits
• Vision benefits
• Prescription drug benefits
• Flexible benefits, including healthcare and/or dependent day care flexible spending accounts
• Life insurance and death benefits
• Time off and leave of absence benefits
• Well-being benefits, including employee assistance program, fitness benefits, and employee clubs and activities
• Employee resource groups and support networks

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