Senior Staff Product Designer

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📋 Description

• Lead design for consumer acquisition and zero-to-one new product innovation
• Own experiences that attract, compel, and convert consumers into members
• Design the unified prequalification platform across Debt Resolution, Personal Loans, Home Loans, and Multi-Product
• Design AI-enabled and agentic acquisition flows
• Design partnership and debt consolidation experiences
• Lead design for Multi-Product, ALM, and Debt Navigator from concept through shipped product
• Conduct rapid prototyping, concept validation, and iterative testing
• Partner with Product, Engineering, QA, and Data in Agile teams
• Work directly with senior executives to shape and pressure-test product direction
• Design, test, and optimize engagement and conversion paths
• Identify opportunities, form hypotheses, and design measurable experiments with Product and Data
• Perform qualitative and market research
• Execute end-to-end design from discovery and prototyping through testing, high-fidelity visuals, and production-ready specifications
• Operate independently across multiple concurrent workstreams
• Set the design quality bar and direct and mentor contract design resources
• Contribute to and evolve the design system

🎯 Requirements

• 10+ years of experience designing and shipping impactful consumer web products in agile, cross-functional environments
• Experience operating at a staff-plus or design-lead level
• Proven track record in growth/conversion design and zero-to-one product innovation
• Experience driving measurable business impact through experimentation, A/B testing, and data-informed design
• Deep understanding of funnel metrics, behavioral analytics, and user psychology in digital growth and acquisition contexts
• Exceptional rapid prototyping skills and comfort with ambiguity
• Experience presenting, defending, and evolving design direction with senior stakeholders
• Strong UX design judgment and pragmatic implementation sense
• Working knowledge of design and AI tools, including [REDACTED] and Claude
• Bachelor's degree in Design, HCI, Interaction Design, Graphic/Visual Design, Cognitive Science, Psychology, a related field, or another field with equivalent practical experience
• Strong portfolio demonstrating shipped consumer products, conversion/growth work, and zero-to-one design
• Nice to have: experience designing AI-powered, agentic, or conversational product experiences
• Nice to have: background in financial services or regulated industries
• Nice to have: experience with experimentation frameworks or UX research
• Nice to have: familiarity with design systems and scalable component design
• Nice to have: experience influencing cross-functional and executive strategy through design insights

🏖️ Benefits

• 401(k) with employer match
• Medical, dental, and vision with HSA and FSA options
• Competitive vacation and sick time off
• Dedicated volunteer days
• Employee Assistance Program
• Physical and mental health wellness programs
• Pet care discounts
• Financial support through the [REDACTED] Care Fund
• Six employee resource groups
• Hybrid options in the San Mateo, CA and Phoenix, AZ metro market
• Work-from-home opportunities in other locations throughout the country
• Bonus
• Benefits

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