Senior Staff Product Designer, Care Delivery

About [REDACTED]

[REDACTED] is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through [REDACTED], the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, [REDACTED] provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO [REDACTED], [REDACTED] has raised more than $425 million from leading healthcare and technology investors including [REDACTED], [REDACTED], [REDACTED], [REDACTED], [REDACTED], [REDACTED], and [REDACTED]. Recognized for innovation and industry leadership, [REDACTED] has been named to the [REDACTED] Most Influential Companies, [REDACTED] Disruptor 50, [REDACTED]'s Most Innovative Companies, and [REDACTED] Best Places to Work. Learn more at [REDACTED]

An award-winning culture working towards an important mission

[REDACTED] is a recipient of over 30 workplace and innovation awards, including:

• [REDACTED] Most Influential Companies (2023, 2026)
• [REDACTED] Change the World (2024)
• [REDACTED] Disruptor 50 List (2022, 2023, 2024)
• [REDACTED] Best Workplaces for Millennials (2024)
• [REDACTED] Best Workplaces in Health Care (2024)
• [REDACTED] Most Innovative Companies (2020, 2023)
• [REDACTED] Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

About The Role

We are seeking a Senior Staff Product Designer to completely own our virtual care and provider-facing experiences while driving the evolution of AI-native design at [REDACTED]. This role is focused on designing our provider tooling that our virtual care network of clinicians and other providers use during appointments. It's about identifying the right problems, setting and fully owning the design vision for multiple complex areas, making strategic calls under ambiguity, and leading high-impact initiatives that raise the bar for the team around you.

You'll bring deep AI fluency and use it to move faster, explore more broadly, and build more intelligently, while also mentoring others on how to work that way.

What You'll Do

• Own the end-to-end experience across complex, cross-functional initiatives for our provider tooling and virtual clinic experience, from early concept through delivery, demonstrating exceptional decision-making and strategic thinking about scope, sequencing, and tradeoffs to drive results across projects.
• Define how AI should behave in high-stakes contexts: how it communicates uncertainty, when it defers to human care, and how it builds trust with members navigating emotionally charged decisions.
• Build functional, high-fidelity prototypes using AI-assisted coding tools (Cursor, Claude Code, or similar), and push others to move beyond static mockups.
• Develop scalable AI-powered patterns in a healthcare context — confidence indicators, human-AI handoffs, progressive disclosure — that become the standard across [REDACTED]'s design system.
• Partner with Engineering, Product, Clinical, and Data at a strategic level: shaping model outputs into intuitive interfaces, influencing how problems are framed, and driving alignment across teams.
• Develop leaders within the design team and non-design partners, fostering independence, delegating effectively, and promoting leadership among peers.
• Identify and resolve cross-functional tensions, bridging gaps between design, clinical, and product perspectives.
• Strengthen community within and outside the design team by championing company-wide cultural initiatives.

What You'll Bring

• AI fluency: You use AI tools daily (Claude, Figma AI, Cursor, or similar) with strong prompting and synthesis skills. You're also helping others develop that muscle.
• Vibe coding: You can turn ideas into working prototypes using AI-assisted coding tools, and you're comfortable pushing the boundaries of what that looks like in a healthcare context.
• Technical depth: You've shipped code to production and can have an informed conversation about backend architecture, model behavior, and system constraints.
• Strategic craft: A portfolio that shows not just design quality but also evidence of strategic ownership: defining success metrics, navigating ambiguity, and influencing direction.
• Cross-functional leadership: You've driven complex projects across multiple teams and know how to create momentum without direct authority.
• Mobile and web: Experience designing for mobile applications and responsive web.
• Systems thinking: Ability to think beyond a flow and communicate a holistic system that can scale for any program.
• Appetite for complexity: Energized by ambiguity and solving complex problems, and comfortable making calls when the path isn't clear.

Mindset

• Deeply empathetic toward members and the providers who help them navigate their family building experience, a space that's emotionally intense, medically complex, and often uncertain.
• AI-native: you think in terms of what AI makes newly possible, and you bring others along in that thinking.
• Invested in the people around you. You want the team to be better because you're on it, and to make the team better by mentoring.

Nice To Have

• Experience in healthcare, health tech, or regulated domains.
• Background working with ML and AI teams on model-driven products.
• Experience contributing to or building a consumer-grade design system, including Figma variables and advanced component architecture.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

• [REDACTED]: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships.
• Hybrid work, in office meals, and work together days.
• 16 weeks 100% paid parental leave and new parent stipend (for [REDACTED] who've been with us for 1 year+).
• Annual professional development stipend and access to a personal career coach through [REDACTED].
• 401K matching for US-based employees, with immediate vesting.

These benefits are applicable to [REDACTED], US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

[REDACTED] is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. [REDACTED] is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.