Senior Service Designer

Job Description:

Senior Service Designer

[REDACTED] Place M50 3SP or Angel Court EC2R 7HJ

Hybrid – 2 days per week in the office

Permanent

Full-time 37.5 hours per week

Salary £53500 - £63800 depending on experience

Job grade C15

We make health happen

The role

You’ll sit alongside a passionate and talented multi-disciplinary experience design team, made up of user researchers, product designers, content designers and design operations, who are focused on creating the best digital experiences for [REDACTED]’s customers in the UK.

You’ll have excellent domain expertise across service and product design. You will lead projects and play a part in establishing service design at [REDACTED]. You will work collaboratively in an agile environment to create positive experiences that are easy to use and balance the needs of [REDACTED]’s customers with its business goals. You will also build strong relationships with senior stakeholders, collaborators and other design team members.

You’ll be key member of the service design community of practice contributing to peer feedback sessions and using your experience to mentor and coach other designers in the team.

How you’ll help us make health happen

Deliver end-to-end service design initiatives that transform how our customers access our products and services.

Create visual artefacts, including blueprints, process maps and journey maps, to drive a shared understanding of the strategic vision for new and existing services.

Build a holistic understanding of the domain and problem space to make informed recommendations and guide decision-making.

Engage with stakeholders across multiple business units to gather perspectives, determine priorities and drive alignment.

Collaborate closely with user researchers to validate hypotheses and…