Senior Service Designer

Job Description

Our Company: We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It's an exciting time to be a part of [REDACTED]!

What you'll do...

At [REDACTED], we're reimagining how we serve our clients and communities, and we're looking for a Senior Service Designer to help bring that vision to life. In this role, you'll own and lead service design projects from planning through delivery, collaborating with product, design, research, and operations partners to create meaningful experiences that connect customer needs with business goals. By conducting research, mapping end-to-end journeys, and facilitating workshops with cross-functional teams, you'll uncover insights, remove barriers, and shape seamless services that make a lasting impact. From defining North Star visions to prototyping new offerings, you'll play a key role in turning strategy into action and designing solutions that drive both client success and business growth.

Day to day, you'll...

• Lead multiple high-impact service design initiatives end-to-end from scoping and planning through research, synthesis, and delivery driving clarity, alignment, and measurable outcomes across teams
• Partner strategically with senior product, design, research, and operations leaders to shape problem definitions, prioritize opportunities, and influence decision-making at the program or portfolio level
• Plan and conduct complex generative and evaluative resear…