Senior Service Designer

Job Description

What we’re looking for

We’re looking for a skilled practitioner with significant experience in delivering service design projects. The focus of your role will be to create end-to-end, evidence-based designs for services which are inclusive and accessible. You’ll often be working with multidisciplinary teams on complex projects where autonomy and project management will be important.

We’re on the hunt for someone who will champion our values: to care passionately, be fluent in people, believe in your craft, push convention, be open to change, value each other.

We work with a broad range of clients, some of whom are completely new to user-centred design (UCD). This means you’ll also play a key role in championing our UCD approach.

The role may also involve:

• Leading and directing projects – You’ll lead multidisciplinary teams and clients in the pursuit of inclusive, accessible and planet-friendly services.
• Team support and management – You’ll help to support the service design team by inspiring and line managing team members, including overseeing appraisals and professional development.
• Defining and refining practice – You’ll help to define the way our disciplines work together, and progress the way [REDACTED] does inclusive, sustainable design.
• Supporting new business – You’ll help [REDACTED] find and win work by spotting opportunities with clients and helping with proposals and pitches.

Qualifications

We welcome applicants from all professional backgrounds. We acknowledge that we didn’t all start out as service designers and are proud of the varied expertise amongst our team. Our minimum criteria is that you have degree or professional experience that is relevant to Service Design.

Your skills and experience

We’d…