Senior Service Designer - Central Government

Role: Senior Service Designer REF 105372

Contract Length: 6 months

Location: Hybrid - Manchester / Leeds / Sheffield / Birmingham – 3 days in the office

IR35: Inside

Pay Rate to Intermediary: £700 per day

Security Clearance: BPSS

[REDACTED] is recruiting for a Senior Service Designer for an excellent opportunity within the public sector.

RESPONSIBILITIES OF THE SENIOR SERVICE DESIGNER

Lead service design activity for complex, user-centred digital services, ensuring that services meet user needs, business objectives and government service standards. The role will drive end-to-end service design across multidisciplinary teams, helping to identify opportunities for service improvement, reduce complexity and deliver measurable outcomes for citizens and colleagues.

The post holder will provide service design expertise, facilitate collaborative design activities and support strategic decision-making through evidence-based design approaches.

• Lead the design and improvement of end-to- end services across multiple channels and touchpoints.
• Plan and conduct service design activities including service mapping, journey mapping, blueprinting and workshop facilitation.
• Work closely with product managers, user researchers, business analysts, interaction designers, content designers and technical teams to shape service outcomes.
• Translate user needs, policy requirements and operational constraints into practical service solutions.
• Identify pain points, risks, dependencies and opportunities across complex service ecosystems.
• Facilitate stakeholder engagement and alignment across programme, policy, operational and digital teams.
• Use research insights, data and evidence to inform service design decisions.
• Support service assessments and ensure alignment with the Government Service Standard.
• Produce clear design artefacts and recommendations to support delivery and decision making.
• Coach and influence teams in adopting user-centred design practices.
• Experience working within UK Government, public sector or highly regulated environments.
• Strong understanding of the Government Service Standard and Service Manual.
• Experience supporting services through discovery, alpha, beta and live phases.
• Experience working with multidisciplinary teams using agile delivery methodologies.
• Ability to analyse complex service landscapes and identify strategic improvement opportunities.

SKILLS/EXPERIENCE OF THE SENIOR SERVICE DESIGNER

1. Service Design Leadership (Essential)
   • Demonstrable experience leading service design on complex digital transformation programmes.
   • Ability to design and improve end-to-end services spanning multiple teams, systems and channels.
   • Advanced knowledge of service mapping, blueprinting and systems thinking.
2. User-Centred Design (Essential)
   • Strong understanding of user-centred design principles and practices.
   • Ability to synthesise user research findings into actionable service improvements.
   • Experience balancing user, organisational and policy needs.
3. Facilitation and Stakeholder Management (Essential)
   • Experience planning and facilitating workshops with senior stakeholders and multidisciplinary teams.
   • Ability to build consensus and influence decision-making in complex environments.
   • Strong communication and presentation skills.
4. Digital Delivery in Agile Environments (Essential)
   • Experience working within agile, multidisciplinary delivery teams.
   • Understanding of modern digital delivery methods and government service design practices.
   • Ability to prioritise work and adapt to changing requirements.

If you are a Senior Service Designer, apply now or send your CV to [REDACTED]!

Disability Confident Scheme

The client supports the Disability Confident Scheme and is committed to providing fair and inclusive recruitment opportunities. Candidates with a disability who meet the minimum essential criteria for the role may be eligible for an interview under the scheme. Where application volumes are particularly high, the client may shortlist those candidates who best meet the role requirements.

Armed Forces Covenant

The client supports the Armed Forces Covenant and is committed to helping veterans and military spouses or partners access employment opportunities.Eligible veterans and spouses or partners of Armed Forces personnel who meet the minimum essential criteria may qualify for an interview under the client's applicable recruitment scheme. Where application volumes are particularly high, shortlisting may be necessary.

How to Apply Under These Schemes

If you believe you qualify under either scheme, please inform your [REDACTED] recruitment consultant when applying and quote the relevant vacancy reference. We will explain the applicable process and confirm your request with the client.

Reasonable Adjustments

If you require reasonable adjustments at any stage of the recruitment process, or would prefer an alternative or more accessible method of communication, please let us know. We will work with you and the client to accommodate your needs wherever reasonably possible.

Candidate Privacy Notice

By applying for this vacancy, you acknowledge that [REDACTED] will process your personal information for recruitment purposes and may contact you about other suitable opportunities. Your details may be retained for up to 24 months from your last meaningful interaction with us, in accordance with our Recruitment & Website Privacy Notice, available at [REDACTED].

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