Senior Product Manager, Payments

Job Description

[REDACTED] is partnering with the company below to support hiring for this role. As their recruiting partner, we help manage the search from candidate identification and outreach through interview coordination and closing, working closely with the company’s leadership and hiring team throughout the process. This opportunity is being shared on our client’s behalf to expand its reach and connect with exceptional candidates.

About [REDACTED] ([REDACTED])

[REDACTED], is redefining how people access and pay for healthcare. We bring together provider networks, payments and financing, and industry partners to remove financial barriers and simplify the healthcare experience for everyone involved.

Our team is solving one of the biggest challenges in healthcare: the flow of money and information between providers and consumers. The work we do improves access, reduces financial stress, and is reshaping how healthcare works at its most fundamental level.

Our solutions include:

• [REDACTED]: a high-performing, independent provider network in Wisconsin that helps employers control costs while maintaining strong access to care.
• [REDACTED]: a national healthcare payments platform that pays providers in full, consolidates medical information and billing, and offers members interest-free financing for all in-network costs
• [REDACTED]: a flexible healthcare benefit solution that gives eligible individuals a simple, predictable way to pay for care over time, with zero interest or fees.

Join us in our mission to make the healthcare payments experience simpler, more transparent, and more connected – so people can focus on getting care when they need it, not when they think they can afford it.

About The Role

[REDACTED] is undergoing a major transformation of its payments ecosystem. As transaction volume scales rapidly, we are investing ahead of growth to consolidate vendors, streamline ledgering, increase operational efficiency, and further strengthen our enterprise-grade payments infrastructure.

We are hiring a dedicated Payments Product Manager to drive the execution of this initiative. This role will focus on implementing a cleaner, more scalable, and strategically aligned payments architecture that supports card, ACH, virtual card, and emerging payment rails, while translating a defined modernization strategy into structured execution and measurable outcomes. This will help build the foundation for long-term enterprise value and scalable growth.

This role reports directly to the Chief Product & Innovation Officer and is fully remote.

Primary Responsibilities

• Payments Infrastructure Execution: Create a multi-year roadmap that includes platform capabilities. Lead the implementation of a consolidated payments architecture across processors, banks, and ledger systems. Execute across authorization, settlement, batching, reconciliation, funding, payouts, and refunds/recoupments. Drive delivery through partnerships with finance, operations, compliance, engineering and executive leadership.
• Ledgering & Reconciliation: Implement upgraded and outsourced ledgering capabilities that improve traceability, reporting accuracy, and auditability while reducing manual reconciliation and integrating claims, payments, and financial reporting.
• Payment Rails Expansion & Innovation: Lead execution across RTP, FedNow, ACH, card, and virtual card programs, including routing logic, controls, reconciliation, and multi-rail requirements that improve flexibility, speed, and cost efficiency. Enhance provider, employer, external partner and member experience.
• Vendor & Bank Integration Management: Own integration requirements and sequencing across processors, banks, and hybrid infrastructure partners, ensuring clean routing, scalability, flexibility, and support for advanced payout models.
• Economics, Reliability & Scale: Improve authorization rates, returned payments, refunds, settlement timing, operational error rates, and cost per transaction while strengthening platform resilience and margin efficiency as volume grows.
• Risk & Compliance: Ensure payment workflows meet applicable NACHA, card brand, sponsor bank, audit, and regulatory requirements while partnering with Compliance, Finance, and Operations toidentifyand mitigate risk early.

Required Qualifications

• 8+ years of Product Management experience in payments or fintech, including ownership of product roadmaps, product requirements, and direct partnership with engineering teams.
• Experience in B2B and B2B2C payments environments with complex or intermediated money movement.
• Deep understanding of the payments ecosystem and lifecycle, including ACH, cards, payment gateways, merchant acquiring, ledgering, reconciliation, settlement, refunds, exceptions, chargebacks, and payment APIs.
• Proven ability to build and scale payment capabilities across internal and external partners, including processors, banks, SaaS vendors, and cross-functional business and technology teams.

Key Attributes for Success

• Cross-Functional Influence & Communication: Builds alignment across executives, technical teams, business stakeholders, and external partners, translating complex payment concepts into clear decisions and actions.
• Systems Thinking & Complexity Management: Understands end-to-end payment flows and how decisions across systems, vendors, ledgering, reconciliation, and operations impact one another.
• Ownership & Execution in Ambiguity: Creates structure in complex or unclear environments, makes sound tradeoffs, and drives initiatives from requirements through successful delivery.

Other Important Details

Compensation:

Competitive salary and bonus depending on experience

Benefits: medical, dental, vision, HSA with company contribution, 401k/Roth with company match, 15 days of PTO, and more.

Remote Work:

This is a remote position.

Some travel is required as needed.

Equal Opportunity & Workplace Environment:

We are an equal opportunity employer and are committed to fostering an inclusive workplace where all employees can thrive. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Reasonable accommodations will be provided to qualified individuals with disabilities throughout the hiring process and during employment.

This role is primarily performed in a professional office environment and typically involves working at a desk using a computer, phone, and other standard office equipment. The position requires regular communication with colleagues and stakeholders through phone, video, and written channels, as well as the ability to perform work using a computer. The role may also involve occasional movement around the office. Additional hours may occasionally be required to support key projects or business needs.

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