Senior Product Manager

At [REDACTED], we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers.

From emails and SMS to [REDACTED], Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.

As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.

Today, more than 500,000 businesses across 180 countries—from NGOs like [REDACTED] to global brands like [REDACTED], [REDACTED], [REDACTED], and [REDACTED]—trust [REDACTED] to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches.

We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion - and we’re just getting started!

As Senior Product Manager in our Pro Business Unit, you'll own the mid-market product line end to end. You'll lead a "pod" - a small, cross-functional team of a PM or designer, and 2-3 full-stack engineers - through the whole cycle: identifying the problem, shaping the solution, building it, shipping it, and measuring the result. You're the single point of accountability for that team.

The role blends product management, product design, and engineering judgment, all supported by AI tools. So we welcome candidates from a PM, design, or engineering background, as long as you're comfortable working across all three.

You'll report into the Product Engineering director within the BU, alongside other pods led by senior PMs, designers, or engineering managers.

Your impact at [REDACTED]:

• Gather client signals and usage data and translate them into clearly defined problems, then shape the pitch — appetite, solution, risks and no-gos — and defend it at the betting table.

• Act as the pod's sole design reference: frame the user experience, make interaction and interface decisions, and create prototypes in line with our Naos design system leveraging Claude or our in-house prototyping tool.

• Run the build cycle against the pitch, using lightweight written status artefacts rather than recurring status meetings, and adjust scope rather than extend timelines.

• Agree on one or two measurable outcomes before the build begins, then deliver a clear post-launch verdict: continue, adjust, or discontinue.

• Own the launch: run the beta programme, equip PMM for go-to-market, and get Sales, CSM and Support ready ahead of release.

• Be the pod's single point of contact for the wider BU — surfacing risks early, coordinating with peer Pod Leaders, and applying AI tools by default across discovery, prototyping and analysis.

• You have a relevant background as a PM or Product Designer, or Lead Engineer — no single track is preferred.

• You can own an experience end-to-end: framing user problems, making interface/interaction decisions, and producing or validating prototypes ([REDACTED] and design-system literacy required).

• You have a go-getter, get-things-done mentality: you take initiative, push through ambiguity, and drive things to completion rather than waiting to be told.

• You can write and defend a complete pitch: problem, appetite, sketch, rabbit holes, no-gos and success metrics.

• You have a track record of shipping against a committed appetite using lightweight, async cadence artefacts (e.g. hill charts) rather than heavyweight Scrum rituals.

• You're comfortable pulling and interpreting usage data ([REDACTED], funnel, retention) and running discovery interviews to turn signals into problem statements.

• You're tech-credible: comfortable reading AI-generated code and partnering with a Lead Engineer on trade-offs — and you integrate AI tools by default into your day-to-day work, with a critical validation step on their outputs.

• You are fluent in English and in French

• A place to grow together: Join an international team in a bright, collaborative office located in a vibrant neighborhood.

• Practical perks for everyday balance: RTT days off, 50% public transport reimbursement, Sustainable Mobility Package, and daily [REDACTED] meal vouchers (€12.50/day).

• Learning, every step of the way: Access to English classes and 155,000+ courses on [REDACTED], plus a strong internal culture of knowledge-sharing and support.

• Flexible for life: A remote-friendly setup, budget to support your home workspace, and relocation assistance for international talents.

• Wellbeing that works: Top-notch private healthcare (70% covered), 6-week second-parent leave, extra time off if your child is sick, and several services related to prevention, health, and personal and professional wellbeing on the [REDACTED] platform.

• A culture that cares: From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You'll also find active social, green, and LGBTQIA+ communities, plus Work Council benefits via [REDACTED].

1. Introductory TA call (30 min)
2. Interview with our Head of Product Engineering (60 min)
3. Live Use case (1 hour)
4. Final interview with the General Manager of the BU Pro (30 min)