Senior Product Manager – Digital Self-Service

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📋 Description

• Develop and maintain a product roadmap to continuously improve the post-approval customer experience
• Lead cross-functional initiatives to identify business problems, mitigate risk, and validate solutions through customer and market research
• Define use cases, features, requirements, and acceptance criteria
• Establish iterative release schedules with dependent teams
• Test, measure, and iterate on product experiences using data to identify friction and drive improvements
• Manage stakeholder expectations and communicate timelines, blockers, successes, and failures
• Analyze product feature performance
• Establish organizational buy-in and maintain communication with functional areas
• Solve difficult problems through innovative solutions
• Assess risks and opportunities using data-informed written narratives
• Collaborate with engineers, designers, peers, and company leaders

🎯 Requirements

• 5 to 7 years of experience in software Product Management
• Experience owning and managing post-approval or account management products in a consumer-facing digital environment
• Ability to design and iterate on self-service experiences across web and mobile
• Experience configuring or optimizing AI chatbot workflows to support self-service customer resolution
• Familiarity with financial services or fintech products, including payment flows, lease or loan lifecycle management, and regulatory context
• Ability to move from high-level strategy to detailed execution
• Exceptional communication skills and ability to write/present effectively to varied audiences
• Demonstrated ability to self-motivate, self-direct, and be flexible in a fast-paced environment
• Bachelor's degree or equivalent work experience

🏖️ Benefits

• Competitive Compensation
• Full Health Benefits; Medical/Dental/Vision/Life Insurance
• Paid Parental Leave
• Company Matched 401k
• Paid Time Off
• Paid Holidays
• Paid Volunteer Hours
• Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
• Employee Stock Purchase Program
• Tuition Reimbursement
• Charitable Gift Matching
• Job required equipment and services

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