Senior Product Manager, Agent CRM

📋 Description

• Own a core area of the [REDACTED] CRM product end to end
• Set strategy, roadmap and goals, and define success metrics
• Spend time with agents and team leaders to understand workflows and translate insights into problems and priorities
• Use AI with engineering, design and data science partners to move from prototypes to shipped product in small, frequent increments
• Take products to customers and partner with marketing, sales, support and customer success on launches
• Talk with agents to evaluate outcomes and determine next steps

🎯 Requirements

• 5+ years of product management experience, or equivalent experience
• Track record of owning a product area end to end and shipping work that moved customer and business outcomes
• Technical ability to work closely with engineers on AI systems and the data behind them
• Demonstrated AI usage through something built, automated or prototyped in the last year
• Strong data skills, including forming hypotheses, testing them with data, research and experiments, and acting on findings
• Customer-obsessed approach and ability to stay close to user workflows
• Clear writing, bias for action, and judgment balancing speed with long-term quality
• Nice to have: experience with B2B SaaS, CRM, workflow or data-heavy products

🏖️ Benefits

• Equity awards
• Remote work from a physical location of the employee’s choice
• Flexibility to work from wherever employees are most productive
• Accommodation support for disabilities or special needs

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