Senior Product Designer

Job Description

Job Title: Senior Product Designer

Reporting To: Head of Design

Location: Remote - with once a month travel to Bournemouth, Birmingham, London, Oxford or Bristol alternating for design team meet up day.

Job Type: Full Time 37.5 hours a week

Our Purpose

[REDACTED] is a market leader in enabling Sustainable Health and Care Systems, delivering outcomes that matter to people; it’s a new way of thinking about delivering efficient health and care at very large scale, personalised to each one of us.

[REDACTED] is a market leader in enabling Sustainable Health and Care Systems, delivering outcomes that matter to people; it’s a new way of thinking about delivering efficient health and care at very large scale, personalised to each one of us.

[REDACTED] is the leading digital social care records platform, suitable for a wide variety of care and support types for services supporting less than 5 people up to services supporting more than 10,000 people. [REDACTED] is used by more than 425,000 carers every day to support 400,000 people within residential, nursing, learning disabilities, domiciliary care, dementia, supported living, and other care and support settings.

The [REDACTED] platform is flexible and configurable providing care and support teams the ability to efficiently plan, record, and coordinate care via the desktop app and on the go using the mobile app. With powerful built-in features such as reporting and analytics, custom interactions, and personalised timelines, everyone within the circle of care is continually informed, giving more time for face-to-face, person-centred care. Intuitive and easy to use, [REDACTED] is designed to empower care and support services to deliver exceptional care outcomes.

We are in the midst of one of the most exciting times in our history and while we are the current market leader in the sector we will not become complacent. We are dedicated to our purpose of a better life for everyone. We continue to revolutionise the care sector and our incredible employees are what make this possible.

About the Job

As a Senior Product Designer at [REDACTED], you’ll be advocating for our end users through practical design thinking and Lean UX, collaborating closely with your counterparts in Product and Engineering to create and enhance user-centric products. You will be responsible for designing intuitive, accessible and engaging user experiences, ensuring that our products not only meet user needs, but also provide a delightful experience.

The UX/Product Design team at [REDACTED] celebrates a balance of design thinking, research acumen, information architecture and technical knowledge to create products that are useable – functional, simple, and intuitive - at scale.

The role and your responsibilities

You’ll join the Product Design team as an expert who takes ownership of:

• Design System Development (critical for this role): contributes to our new design system as part of overall impact, ensuring consistency across [REDACTED] products and standards. Requires a strong design system background with experience in building components in Figma (including logic, states and variants etc.), accessibility, and governance. Must understand technical implementation and be involved in its day-to-day development as the system is in its early stages.
• User Research: Conducts user research in alignment with our UXR to understand user needs, behaviours and pain points. Utilises methods such as interviews, surveys, usability testing, and analyses insights to form actionable takeaways.
• Design & Prototyping: Creates wireframes, user flows and other design assets to effectively communicate design ideas. Develops high-fidelity prototypes to illustrate design concepts and user interactions. Collaborates with Product Manager and Lead Developer from initial discovery through to iteration, ensuring feasibility, value and best-in-class standards of our design solutions.
• User Testing: Plans and conducts usability testing sessions to gather feedback on design prototypes. Analyses user feedback and metrics to iterate on and improve the design. Presents findings and suggestions to both commercial and technical stakeholders.
• Collaboration and Communication: Works closely with Product Managers to align on user needs, product goals, and business objectives. Partners with Lead Developers to ensure the design is implemented accurately and effectively. Facilitates design discussions and workshops to foster a shared understanding of user-centric principles within the team.
• Documentation: Documents design processes, decisions, and guidelines to ensure continuity and clarity. Creates detailed design specifications and handoff documents for development.

What else are we looking for?

Proven experience in UX Product Design with some senior experience, preferably within a collaborative, cross-functional team structure in a SaaS B2B environment.

Alongside this:

• Sub Disciplines: Experience across more than one sub-discipline of interaction design, information architecture, research, visual or UI design is highly desirable.
• Design Tool Fluency: Proficiency in Figma, other design tool experience is a bonus.
• Design Principles: Strong foundation in user-centred design principles including WCAG accessibility standards and designing for inclusivity. Comprehensive experience of designing for both web and mobile applications delivering a unified user journey.
• Research Methodologies: Skilled in various user research methods (e.g., interviews, surveys, usability testing). Ability to analyse research insights and translate findings into actionable design improvements.
• Agile Methodologies: Embraces an iterative process that allows for continuous improvement in both design development and the collaborative process. Experience working within Agile / Scrum frameworks with the ability to adapt to evolving project needs is an advantage.

[REDACTED] Benefits:

• 25 days basic annual leave, plus Bank Holidays
• In addition, we offer incremental leave benefit of 1 extra day for each completed year of service, up to a maximum of 5 additional days. This means long standing employees can enjoy up to 30 days of annual leave per year, plus bank holidays.
• Extra paid day off for your birthday
• Paid days off for volunteering opportunities
• Private Medical Insurance
• Pension
• Referral Bonus
• Health and Wellbeing platform including access to 24/7 GP & 24/7 EAP
• Counselling and support
• Variable impact workouts.
• Wellbeing videos including prompts for healthy behaviours
• Wellbeing, care and compassion leave policies
• Cycle to Work Scheme
• Career Development opportunities and regular reviews
• Recognition and Rewards
• Social Events throughout the year

All positions at [REDACTED] are subject to a satisfactory Enhanced Disclosure and Barring Service check, references and receipt of the appropriate Right to Work documents.

[REDACTED] is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities and styles.

The different skills, experiences and backgrounds our employees bring to their roles creates a diverse and makes [REDACTED] a special place to work

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