Senior Product Designer (PLG)

• As a Senior Product Designer I, you lead the design direction for key product initiatives while directly managing and mentoring a small team of designers
• You bring together creative expertise, user-centered thinking, and a working knowledge of AI capabilities to deliver elegant, scalable, and accessible experiences
• You collaborate cross-functionally to ensure our products align with user needs and business goals, and you actively contribute to evolving our design system, processes, and culture
• You are highly skilled at navigating ambiguity, balancing strategic thinking with hands-on execution, and empowering your team to do their best work
• You build strong partnerships across product, engineering, and research, and you know how to use AI thoughtfully: to accelerate your practice, sharpen your output, and ship better experiences for users who depend on them
• Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success
• Lead a small team of product designers, setting direction, providing feedback, and supporting their growth
• Translate product strategy into elegant, user-centered design solutions through wireframes, prototypes, and high-fidelity visuals
• Collaborate closely with product managers, engineers, and other stakeholders to define problems, explore solutions, and ship high-quality experiences
• Conduct and synthesize user research and usability testing to validate decisions and uncover new insights
• Bring sharp judgment to every AI decision, evaluating where it genuinely adds value for our customers, pushing back when it doesn't, and carrying that perspective into discovery, prioritization, and design
• Design AI-assisted experiences with care, accounting for error states, confidence signals, transparency, and feedback loops, and hold a clear quality bar for every AI interaction we ship
• Drive continuous improvement by refining design processes, tools, and team rituals
• Balance user needs with business goals to prioritize impactful design work
• Present and communicate design decisions clearly to cross-functional partners and leadership
• Foster a culture of collaboration, feedback, and inclusivity within the design team

Benefits

• Healthcare coverage: [REDACTED] offers DAY 1 medical, dental, and vision insurance for you and your dependents. Our plans offer comprehensive national coverage with extensive provider networks. The company pays for at least 80% of the cost of premiums.
• Competitive pay and equity opportunities: [REDACTED] offers market competitive compensation that includes variable pay opportunities, and we continuously evaluate market benchmarks. Our quarterly internal talent reviews provide the opportunity for performance success discussions and feedback. Certain roles are also eligible for equity this fast-growing technology company.
• Time off: We work hard and want everyone to find balance in their life. [REDACTED] has a flexible, self-managed Paid Time Off (PTO) program. We also offer 6 paid holidays each year when everyone unplugs and recharges.
• Remote work: [REDACTED] is remote-first and our processes support remote teams working together and asynchronously. We also have offices in San Diego and Denver, that allow for teams to come together and give local employees the option of a hybrid schedule.
• Family: [REDACTED] supports employees with growing families by providing paid parental leave. And we love to share pictures of our newest family members in a [REDACTED] baby onesie!
• Learning and development: [REDACTED] knows that your growth is essential to our success. From the first day, we start training you about our business, our customers, how to succeed in your job and how to gain the skills you need to take your next steps.
• Career acceleration: We like to help our people as much as we do our Pros. [REDACTED] helps you accelerate your career with dedicated Career Success Conversations, frequent two-way feedback, and milestone learning programs like our Manager 101 series.
• Wellness: [REDACTED] provides immediate access to a robust Employee Assistance Plan (EAP) for all employees. We also invite everyone to join us for two or three monthly virtual wellness sessions led by experts on a variety of topics.
• Mental health: [REDACTED]'s monthly wellness programming, presented by experts, often spotlights mental health topics. Employees can join live webinars or watch recordings later. We also have an extensive Employee Assistance Plan with multiple resources including direct access to mental health providers.
• Office setup: [REDACTED] provides each new employee with a home office setup that includes a computer and accessories. We also offer ongoing internet and phone reimbursement to help offset expenses.
• Income protection: [REDACTED] wants you to have peace of mind if the unexpected happens. We pay for disability and life insurance. We also offer voluntary accident and hospital plans to help at times when you might need something additional.
• Financial wellness: [REDACTED] offers several ways to save on taxes and plan for your future. Our Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA) help you put aside money tax-free for qualified medical and daycare expenses. Our 401k plan provides powerful tax-free retirement savings along with access to financial planning tools.