Senior Product Designer (Order Quality)

[REDACTED]’s Design & Research org is a team of ~100 designers, researchers, and content experts dedicated to making grocery shopping effortless for everyone across our four-sided marketplace

The Fulfillment team sits at the heart of the [REDACTED] experience, owning the key moments that determine whether an order goes right — from the moment a customer places an order to delivery at their door

We’re looking for a Senior Product Designer to own key Order Quality design work, partnering closely with 3+ product managers and their engineering teams across some of the most complex and high-visibility problem spaces at [REDACTED]

This role is a rare opportunity to make a deep, measurable impact on an experience that touches every [REDACTED] customer and, in many cases, our Shopper experience as well

• Own key Order Quality design initiatives end-to-end — from zero-to-one concept exploration through execution-level delivery — across multiple concurrent projects spanning consumer and shopper experiences
• Become the go-to domain expert for Order Quality, building deep knowledge across active workstreams and proactively maintaining continuity on previously approved work while absorbing net-new asks from the product team
• Serve as a trusted thought partner to 3+ product managers — collaborating on product strategy, using design to help envision solutions at scale, and partnering closely with engineering teams to ensure execution-level handoff is thorough, accurate, and actionable
• Navigate seamlessly between high-level strategic conversations with design and product leadership and detailed, craft-focused execution work — including [REDACTED] flows, polish passes, and design systems collaboration
• Build strong cross-functional relationships across product, engineering, research, data science, and brand; represent Order Quality design in crits, reviews, and stakeholder presentations — including to heads of Product and Design
• Apply modern AI tools in daily workflows to accelerate exploration, prototyping, and iteration, bringing a forward-looking point of view on how AI can improve both the design process and the customer experience