Senior Product Designer

As a Senior Product Designer, you will own the end to end design for a product domain and become the design ‘go-to’ across the pods working within it

You will be expected to operate with a high degree of autonomy. When the problem is clear, you’ll know how to get moving and deliver. When it’s ambiguous, you will help the team make sense of it, deciding what we need to learn, what we can safely assume and where we need to invest more time

You’ll work closely with Product Managers and Engineering partners, but you won’t wait for someone else to define the problem for you. You will bring ideas, challenge requirements when you have a reason to, surface trade-offs and help the team make better product decisions and better customer experiences

• From discovery and early concepts through to build, launch and what we learn afterwards, the full end to end experience is yours to own
• Be accountable for the quality of design across the pods in your domain
• Work autonomously on complex and ambiguous problems, bringing structure and design thinking when the path isn’t obvious
• Identify opportunities and bring ideas to the team rather than waiting for a brief
• Understand the wider customer journey and how your work fits into the experience beyond your immediate feature or pod
• Understand that the job doesn’t end with delivery. You will monitor, understand and find new opportunities once initiatives have gone live
• Decide what level of discovery an initiative needs based on its size, risk and uncertainty
• Choose the right research or testing approach for the question you’re trying to answer
• Work with the research team to recruit, test, synthesise and communicate evidence where appropriate
• Clearly separate what we learn from what we’re assuming
• Challenge when important decisions are being made without enough evidence, and make the risk visible
• Bring customer evidence into product decisions rather than treating research as a separate phase of the process
• Understand the commercial context of your domain, the KPIs your work can influence and the constraints we operate within
• Identify and navigate customer, business, technical and regulatory trade-offs, challenging requirements when there’s a good reason to do so
• Partner with your PM on roadmap thinking, sequencing and product decisions
• Create thoughtful, robust experiences that work beyond the happy path, including real data, states, permissions, edge cases and errors
• Use our design system fluently, extending it deliberately where needed, while working with other designers to maintain consistency across domains
• Build accessibility into your work from the start and use principles, evidence and constraints to explain your design decisions
• Take work from early exploration through to build, launch and beyond, staying close to the outcome
• Plan and sequence design work so Engineering isn’t held up by missing decisions or designs
• Manage competing priorities across multiple pods, adapting to change without losing sight of the customer problem or design quality
• Be customer obsessed and a strong voice for the customer in your domain, grounded in evidence
• Work closely with Product and Engineering from the beginning, making key decisions together as a pod rather than as individual disciplines
• Communicate clearly with everyone from your immediate pod to senior stakeholders, balancing customer needs with commercial and technical constraints
• Share your thinking, approaches and lessons with the wider design team
• Raise the quality of the work around you through critique, collaboration and example
• Contribute to making design at [REDACTED] a place where people can do their best work
• Use AI and prototyping tools to explore ideas, test concepts and answer questions quickly
• Use AI to reduce the time spent on work that doesn’t require design judgement, creating more space for thinking, discovery and craft
• Build working prototypes when they can accelerate learning, within agreed technical boundaries and in partnership with Engineering

What success looks like: After your first year, we’d expect you to be someone that your domain’s product and engineering teams rely on

• You’ll have built enough context to understand the customers, business and constraints without needing everything explained to you
• You’ll be making good judgement calls about where to spend design and discovery effort, and you’ll have helped your teams make better product decisions as a result
• You’ll have shipped meaningful work, not just produced designs
• You will have raised the quality of design around you through your craft, your thinking, your collaboration and the support you give to other designers

Benefits

• Contributory pension
• Life assurance
• Health insurance through [REDACTED]
• Our Employee Assistance Programme offers a 24/7 confidential advice line for health, bereavement and other areas of support
• 25 days holiday per year + your birthday off
• We are members of the cycle to work scheme
• We offer Season Ticket Loans
• Free onsite [REDACTED] gym & pool (London) and discounted gym membership elsewhere
• Interbank currency rates on travel money and international transfers
• Opportunities for progression, development and learning new skills