Senior Product Designer, Everyday Banking

Toronto, CA
Hybrid
Posted 2 days ago

About this role

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At [REDACTED], we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about [REDACTED], please visit [REDACTED]

What you'll be doing

As a Senior Product Designer in the Everyday Banking domain, you'll design experiences that help clients manage their banking needs and enable frontline employees to support them effectively. Your work will span digital platforms for clients, as well as the tools and workflows used by frontline teams. You'll lead design across projects at different stages, from open-ended problems that require research, discovery, and clear experience direction to initiatives that need detailed designs, testing, and close collaboration with delivery teams. You'll consider how the client journey moves between digital services and frontline support to create connected, intuitive experiences. In this role, you'll help shape thoughtful, inclusive, and practical design solutions that improve experiences for both clients and employees.

At [REDACTED] we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

How you'll succeed

  • Lead end-to-end design - Lead design from discovery through delivery by framing problems, identifying user needs, exploring concepts, and translating the chosen direction into clear, usable designs. Create journey maps, service flows, wireframes, prototypes, detailed screens, and design specifications as…

Benefits & Perks

Hybrid work

Recommended Skills for this Position

Journey Mapping
Wireframing
Prototyping
Service Design
Inclusive Design
User Research
Usability Testing
Cross-Functional Collaboration

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