Senior Product Designer / Design Lead

• Engagement: Full-time, permanent
• Start: As soon as possible
• Reports to: VP of Product
• Direct Reports: Associate Product Designer
• Location: Remote in Canada, with Central/Mountain time overlap and occasional travel for customer discovery

About the role

[REDACTED] builds workforce management software for organizations where staffing is operational and time-critical. Our primary users are schedulers and clinical managers in health systems, filling shifts under pressure, often at shift change and often early in the morning. Good design here is measured by how quickly and reliably they get that work done.

We are investing in the next generation of [REDACTED] as an AI-first platform, and need a senior designer who can step in immediately and keep it moving. You'll work day-to-day with the Product Manager and engineers, reporting to the VP of Product.

What you'll be doing

Product design

• Pick up design work in flight: get up to speed on decisions to date and keep delivery on pace.
• Lead design for new premium, AI-first product areas, as well as our existing platform.
• Lead end-to-end design initiatives for the AI-first platform, while continuing to advance and refine our core platform.
• Rethink existing workflows to remove friction for frontline and back-office users.
• Design how AI shows up for users: confidence, errors, and how a scheduler sees and overrides what the system decided.
• Work in an AI-assisted development workflow (Figma connected to AI coding tools via MCP) so design intent carries through to build.

Design craft

• Think in systems: design flows, states and interaction patterns that hold together across the…