Senior Product Designer – Channels, Mobile Experience

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📋 Description

• Shape the end-to-end mobile member experience across [REDACTED]’s digital channels
• Design intuitive, accessible, and engaging mobile-first experiences
• Advance [REDACTED]’s mobile-first strategy across web, mobile app, SMS, notifications, and emerging channels
• Simplify complex healthcare interactions so members can access information and complete key tasks
• Design cohesive omnichannel experiences across digital touchpoints
• Partner with product managers, engineers, researchers, content strategists, and business stakeholders
• Contribute to member satisfaction, mobile engagement, digital self-service adoption, retention, and overall experience quality
• Use exceptional design execution and user-centered thinking to improve member and business outcomes

🎯 Requirements

• Bachelor’s Degree in Human-Computer Interaction, Design, or a related field, or equivalent practical experience
• 5+ years of experience in product design
• Portfolio demonstrating impactful digital product outcomes
• Experience designing mobile-first consumer experiences, including native iOS and Android applications
• Expertise in user-centered design, interaction design, information architecture, visual design, and mobile UX patterns
• Experience designing end-to-end customer journeys across multiple digital channels and touchpoints
• Proficiency with modern design and prototyping tools, including Figma
• Understanding of user research methodologies and translating insights into design solutions
• Experience collaborating with product management, engineering, research, analytics, marketing, and business stakeholders
• Strong communication, storytelling, presentation, and stakeholder management skills
• Ability to balance strategic thinking with hands-on design execution
• Demonstrated success improving engagement, adoption, retention, conversion, satisfaction, or operational efficiency
• Dedicated work space without ongoing interruptions to protect member PHI/HIPAA information
• Home internet service with at least 25 Mbps download and 10 Mbps upload speed
• Preferred: experience in healthcare, insurance, financial services, or other highly regulated industries
• Preferred: knowledge of native iOS and Android platform guidelines, interaction models, and accessibility standards
• Preferred: knowledge of accessibility and inclusive design principles
• Preferred: experience with omnichannel experiences, design systems, pattern libraries, experimentation frameworks, A/B testing, behavioral analytics, and engagement metrics

🏖️ Benefits

• Bonus incentive plan based upon company and/or individual performance
• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Paid time off
• Company holidays
• Personal holidays
• Paid parental leave
• Paid caregiver leave
• Short-term disability
• Long-term disability
• Life insurance
• Personal wellness support
• Healthcare decision support for employees and families
• Occasional travel to [REDACTED] offices for training or meetings may be required

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