Senior Platform Engineer (Network Support)

Senior Platform Engineer (Network Support)

Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At [REDACTED], you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Platform Engineers who are passionate about creating and supporting DevOps tools with emerging technologies to join our team. As a Platform Engineer, you'll have the opportunity to be on the forefront of driving a major transformation within [REDACTED].

While the majority of the work would be in person there will be times where remote support is required. The ideal candidate would have experience providing support in a high demanding environment where quick problem resolution is critical. Have the ability to work with users at all levels and build positive relationships.

What You'll Do:

• Coordinate and or assist with lateral and horizontal groups. (eg. Networking, storage, proxy, etc.)
• Update on status to manager and users through calls, IM, email and in-person communication.
• Identify and troubleshoot software and hardware failures and determine network problems.
• Diagnose and resolve incidents using and documenting procedures.
• Diagnose and resolve unique, nonrecurring problems associated with applications, software and operating systems; determine the source of problems and classify their level, priority and nature.
• Develop workaround for application issues if incident root cause cannot be determined and continue to investigate for root cause.
• Troubleshoot through phone, hardware and software and help users engage technical resources to resolve (Help Desk). -…