Senior Marketing Manager – UX Design

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📋 Description

• Lead the vision, strategy, and execution of UX and visual design across [REDACTED]’s website and digital customer experiences
• Drive customer-centered design decisions using qualitative research, customer insights, analytics, and usability testing
• Lead and develop a team of UX and visual designers through coaching, feedback, performance management, and career development support
• Partner with Product Management, Engineering, Marketing, Content, Analytics, Research, and Customer Experience teams
• Establish and maintain digital design standards, design systems, accessibility requirements, and best practices across web properties
• Influence website roadmap priorities by advocating for user needs while balancing business objectives and technical considerations
• Oversee end-to-end design processes from concept and wireframes through final visual design and implementation support
• Champion experimentation, testing, and continuous improvement through A/B testing and experience optimization
• Ensure digital experiences align with brand standards while driving usability, accessibility, and conversion goals

🎯 Requirements

• Bachelor's degree in Design, Human-Computer Interaction, Graphic Design, Digital Media, Marketing, or a related field
• 10+ years of experience in digital product design, UX design, web design, digital experience design, or related disciplines
• 3+ years of people leadership experience, including managing and developing design teams
• Experience leading design strategy and execution for large-scale consumer-facing websites or digital platforms
• Strong knowledge of UX research, information architecture, interaction design, visual design, and accessibility best practices
• Experience building and scaling design systems and establishing governance for digital experiences
• Ability to influence and collaborate effectively across a highly matrixed organization
• Experience leveraging analytics, customer insights, and testing to make informed design decisions
• Excellent communication, presentation, stakeholder management, and storytelling skills
• Proficiency with modern design and prototyping tools such as [REDACTED] and related collaboration platforms
• Experience working within agile product development environments preferred
• Experience in a large matrixed marketing organization preferred
• Experience with franchised, multi-unit retail, financial services, and/or seasonal businesses preferred
• Tax or financial services industry experience preferred

🏖️ Benefits

• Competitive pay
• Comprehensive benefits
• Medical and prescription drug coverage for qualifying associates and eligible dependents
• [REDACTED] Retirement Savings Plan (401(k) Plan)
• Employee Assistance Program
• (Virtual) fitness center programs
• Associate discount program
• Business Travel Accident Insurance
• Associate Tax Prep benefit
• Support for life both in and outside of work
• Continuous learning
• Career development support

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