Senior Manager UX Designer

Toronto, CA
Posted 2 months ago

About this role

  • Hands-On Design Partnership: Act as a vocal, engaged, and proactive design partner within a cross-functional team (engineers, strategists, product), delivering rapid prototypes that solve complex business problems
  • Agentic & Conversational Leadership: Lead the design of Agentic AI experiences (systems that plan, make decisions, call tools, and complete multi-step workflows with humans in the loop) and own Conversational UX end-to-end
  • Assistant Behavior Design: Design and document assistant behaviors, including tone and voice, grounded responses, refusal patterns, transparency cues, and trust-building interaction patterns
  • Design System Pattern Ownership: Own specific pattern areas of the AI-first design system (assistant UI components, conversation templates, disclosure components, escalation patterns) and ship them as code into the engineering build pipeline
  • Agent Simulation & LLM Collaboration: Create interactive prototypes that simulate agent behavior to validate workflows and risks quickly, partnering closely with Engineering, Data, and AI teams on LLM-enabled experiences
  • QA & Guardrail Management: Maintain the reference library behind automated design quality checks, including voice patterns, disclosure templates, accessibility checks, and regulated-content guardrails
  • Pattern Adoption & Standards Drift: Monitor pattern usage, override rates, and exception requests for your assigned surfaces; surface standards drift and refine system-wide standards based on real-world data
  • Playbooks & Libraries: Create reusable playbooks and pattern libraries for agentic workflows and conversational design (escalation, repair, safety responses, approvals, and multi-step task orchestration)
  • Enablement & Mentorship: Proactively train and informally mentor peer designers and cross-functional partners on the rapid prototyping process, AI tools, and design system integration
  • Product-Minded Design Strategy: Act as a strategist who frames problems, defines hypotheses, influences roadmaps, and connects design decisions to measurable outcomes like task success, adoption, and trust indicators

Recommended Skills for this Position

AI UX Design
Human-AI Interaction Design
Behavioral Design
Design Systems
Rapid Prototyping
Prototyping
Cross-Functional Collaboration
UX Writing
Interaction Design
Design Management
Stakeholder Communication and Influence
Data-Driven Design
Accessibility Design
Ethical AI Design
Design Thinking
UI Design Patterns
Information Architecture
Iterative Design
Error Message Design
Facilitation

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