Senior Manager UX Designer
About this role
- . We are seeking a Senior Manager, AI-First Design to drive the design of the platforms this transformation runs on
- This is an individual contributor role with real authority over the work. You will drive products from inside the cross-functional team, sitting with engineers and product owners daily to shape scope, define priorities, and push concepts to working proofs in days rather than weeks
- You will personally deliver the work, own specific pattern areas of the AI-first design system, and ship them as code into the engineering build pipeline so the correct, compliant pattern is delivered by default
- Hands-On Design Partnership: Act as a vocal, engaged, and proactive design partner within a cross-functional team (engineers, strategists, product), delivering rapid prototypes that solve complex business problems
- Agentic & Conversational Leadership: Lead the design of Agentic AI experiences (systems that plan, make decisions, call tools, and complete multi-step workflows with humans in the loop) and own Conversational UX end-to-end
- Assistant Behavior Design: Design and document assistant behaviors, including tone and voice, grounded responses, refusal patterns, transparency cues, and trust-building interaction patterns
- Design System Pattern Ownership: Own specific pattern areas of the AI-first design system (assistant UI components, conversation templates, disclosure components, escalation patterns) and ship them as code into the engineering build pipeline
- Agent Simulation & LLM Collaboration: Create interactive prototypes that simulate agent behavior to validate workflows and risks quickly, partnering closely with Engineering, Data, and AI teams on LLM-enabled experiences
- QA & Guardrail Management: Maintain the reference library behind automated design quality checks, including voice patterns, disclosure templates, accessibility checks, and regulated-content guardrails
- Pattern Adoption & Standards Drift: Monitor pattern usage, override rates, and exception requests for your assigned surfaces; surface standards drift and refine system-wide standards based on real-world data
- Playbooks & Libraries: Create reusable playbooks and pattern libraries for agentic workflows and conversational design (escalation, repair, safety responses, approvals, and multi-step task orchestration)
- Enablement & Mentorship: Proactively train and informally mentor peer designers and cross-functional partners on the rapid prototyping process, AI tools, and design system integration
- Product-Minded Design Strategy: Act as a strategist who frames problems, defines hypotheses, influences roadmaps, and connects design decisions to measurable outcomes like task success, adoption, and trust indicators
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