Senior Manager, User Experience Design

About Us

[REDACTED] is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At [REDACTED], you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join [REDACTED] and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Senior Manager, User Experience Design is responsible for leading the strategy, design, and optimization of digital experiences that drive measurable customer and business outcomes. This role combines human-centered design, research, information architecture, content strategy, and experience design to create intuitive and effective digital experiences across [REDACTED]'s websites, products, and digital platforms.

As a leader within the Digital Experiences organization, you will work within a team of UX designers and while partnering closely with Product, Content, Marketing, Analytics, Technology, and Business stakeholders. You will champion customer-centric thinking, establish experience design best practices, and ensure solutions align with strategic business objectives, user needs, and accessibility standards.

Key Responsibilities:

• Define and drive user experience strategy for key digital initiatives and platforms.
• Translate customer insights, analytics, and business goals into actionable experience recommendations.
• Oversee the creation of wireframes, prototypes, user flows, and experience concepts.
• Advocate for user-centered design practices across the organization.
• Influence senior stakeholders and cross-functional teams through compelling storytelling and data-driven recommendations.

[REDACTED] requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 10+ years of experience in user experience design, product design, information architecture, or related disciplines.
• 3+ years leading teams or managing large-scale UX initiatives.
• Experience driving complex digital transformation or website modernization efforts.
• Proven success translating customer insights into measurable business outcomes.

Skills & Expertise

• Human-Centered Design
• User Research & Usability Testing
• Information Architecture
• Interaction Design
• Customer Journey Mapping
• Design Systems
• Accessibility (WCAG)
• [REDACTED] and modern design tools
• Design Thinking Facilitation
• Analytics-Driven Decision Making
• Stakeholder Management & Executive Communication

Information for US Applicants

For roles located in the US, the estimated salary range for this position is $153,700.00 to $ 246,200.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.[REDACTED] has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

[REDACTED] is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. [REDACTED] will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.