Senior Manager, Conversation Design (Product Design)

Senior Manager, Conversation Design (Product Design)

At [REDACTED], we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer [REDACTED], [REDACTED] is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we’re on a quest to change banking for good.

We’re currently seeking a senior manager of content design to join our Retail Bank Content Design team, which is part of the Experience Design organization.

Shape the future of AI banking as a Senior Manager, Conversation Design on our Retail Bank Content Design team! You’ll lead the conversational design vision for our AI agent servicing experience by creating "golden dialogues" and mapping conversational journeys that make AI interactions feel natural, transparent and human. We’re looking for someone content design experience, and a strong background in conversation design, training and monitoring LLMs, and complex problem spaces that require systems thinking and logic mapping.

The Experience Design team at [REDACTED] is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the [REDACTED]…