Senior Manager, Client Experience and Service Design, Asia

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At [REDACTED], we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join [REDACTED], you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

A key member of the Client and Propositions team in Asia, the Senior Manager, Client Experience & Service Design will help markets convert client, market and behavioural research into differentiated propositions and measurable improvements across priority client journeys.

The role connects insights, service design and execution. It will leverage qualitative and quantitative research, apply design thinking and journey mapping to uncover client needs and pain points, and translate findings into prioritised actions, solutions, accountable owners and implementation roadmaps.

Success will depend on strong cross-functional collaboration. The role will align market and regional stakeholders, particularly Operations and Distribution, as well as Digital, Technology, Product, Marketing, Data and Risk, to redesign and implement experiences across orphan client…