Senior Instructional Designer (f/m/d)*

Overview

YOUR MISSION:

As a Product Instructional Designer at [REDACTED], you will play a key role in designing and delivering engaging learning experiences that empower our teams, customers, and partners. You will develop high-impact training programs focused on our SaaS products, working closely with Product Managers, Solution Engineers, CX Designers, and other stakeholders. With a strong understanding of instructional design principles, adult learning theory, and modern learning technologies, you will create interactive and effective learning solutions.

IN THIS ROLE YOU WILL:

• Analyze Training Needs: Conduct needs assessments to define learning objectives and close knowledge gaps.
• Develop Engaging Learning Content: Create high-quality materials, including e-learning courses, instructor-led training, videos, and live sessions.
• Customize Learning Experiences: Tailor content for different user groups and skill levels.
• Collaborate with Experts: Work with subject matter experts (SMEs) to gather and validate content.
• Optimize and Improve: Use feedback and performance data to continuously refine training materials.
• Manage Projects: Oversee multiple training initiatives, ensuring high-quality, on-time delivery.
• Engage Stakeholders: Communicate progress and challenges effectively.
• Evaluate Success: Implement knowledge checks and assessments to measure training effectiveness.
• Support Partnerships & Customers: Collaborate with the Customer Experience and Partnerships teams to organize external training.

WHAT YOU BRING TO THE TABLE:

• Experience: 7+ years in instructional design, training, or customer experience roles, ideally in a SaaS environment.
• Technical Skills: Proficie…