Senior Instructional Designer, Customer Education

Why [REDACTED]

At [REDACTED], we're transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.

At [REDACTED], the future of professional services is being written today — and we're just getting started.

Role Overview

[REDACTED] is looking for a Senior Instructional Designer to join our Customer Education team. Reporting to our Lead Customer Education Strategist, you will design and build the educational content and courses that power [REDACTED] Academy — our customer-facing learning platform. You will own development of courses, videos, interactive modules, and written resources from concept through delivery, applying adult learning principles and deep instructional design expertise to make [REDACTED]'s AI-powered p…