Senior GenAI UX Analyst

Company Description

[REDACTED] is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them to save time and money.

We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.

Job Description

You will be part of the Digital Workplace Enablement team, aimed at making it easier to do business with the IT Department. Advocating for the end-user experience, we pride ourselves in being a pleasure to work with for end-users and technologists across the enterprise.

You will report into the Global IT Service Transition Director.

What you'll do:

• Oversee of the end-to-end user experience for using workplace productivity GenAI tools, including M365 Copilot, Microsoft Copilot, OpenAI's ChatGPT Enterprise, Teams Premium, and internally developed capabilities.
• Establish, develop, and aid in delivery of end-user education\training programs for generative AI solutions aimed at improving workplace productivity.
• Help monitor the request and provisioning process for GenAI capabilities, considering risk, legal, compliance and other constraints and standards.
• Host workshops, pilot sessions, office hours, and other forums aimed at driving the usage of and adoption of these tools by users who want…